Cloudbeds + Hotelmente
Get more out of Cloudbeds
Hotelmente is a Cloudbeds integration that adds what your system does not do on its own: AI insights that tell you what to do, a front desk view with everything in sight, your photos on social media, card payments through BAC and electronic invoicing for Central America. All with one API key.
What each product adds to Cloudbeds
Hotelmente AI
Turns your Cloudbeds reservations, rates, rooms and payments into actions: pace against last year, pricing, weak periods, OTA commission, Frontdesk with each room’s condition every 5 minutes, and your add-on sales.
Photos and social media
With Hotelmente AI, your Cloudbeds photos arrive in the Media Folder on their own and go out in automated Facebook and Instagram posts with your booking link. Plus SEO, Analytics, reviews and competition.
Hotelmente PAY
Collects deposits and balances through BAC in your country and records each payment on the right Cloudbeds reservation and folio.
Hotelmente FACTURA
Issues the electronic invoice for the payments you choose, using the Cloudbeds reservation and folio.
How the connection works
- 1
Create your account
Register your company and hotel, and verify your email with a code.
- 2
Choose Cloudbeds
Select Cloudbeds as your platform and pick the products you want.
- 3
Paste your API key
Create an API key in Cloudbeds and paste it once into Hotelmente. It is stored encrypted and only its last 4 characters are shown.
- 4
Done
Hotelmente brings in your data and your first insights appear within minutes. Syncing continues on its own.
What is synced, and what is not
Hotelmente reads what it needs from Cloudbeds for insights: reservations, stay dates, rates, channels, room types, each room’s condition, add-ons sold, payments, hotel photos and booking-level facts such as the guest’s country.
Guest names, emails and phone numbers are not copied into Hotelmente. They stay in Cloudbeds.
- Synced: reservations, stays, rates, channels, rooms and their condition, add-ons, payments, photos, guest country.
- Not copied: guest names, emails or phone numbers.
- Never changed: anything in Cloudbeds. Access is read-only.
Read-only: Cloudbeds stays your system
Hotelmente does not change reservations, rates or payments in Cloudbeds. Pricing suggestions are recommendations: you apply them in Cloudbeds whenever you choose.
With Hotelmente PAY, the charge happens at BAC and Hotelmente records the payment against the matching reservation, so your folio reflects what was collected with nothing typed by hand.
Integration security
Read-only
Hotelmente reads your property system. It never changes reservations, rates or payments there.
Encrypted keys
Your API key is stored encrypted and only its last 4 characters are ever shown. It never reaches the browser, the logs or the AI.
Guest privacy
Guest names, emails and phone numbers stay in Cloudbeds. Hotelmente keeps booking-level facts only, like country and length of stay, and the AI never sees who the guest is.
Your own space
Each hotel’s data is kept separately, with its own encryption key. Your team gets its own logins and roles.
Cloudbeds integration questions
Does Cloudbeds connect with BAC?
Through Hotelmente PAY: the guest pays on BAC’s secure page and the payment is recorded on the right reservation in Cloudbeds. Hotelmente never sees or stores card numbers.
Where do I get my Cloudbeds API key?
You create it inside Cloudbeds. During setup, Hotelmente walks you through the steps. You paste it once and it is stored encrypted.
Can Hotelmente change anything in my Cloudbeds?
No. Access is read-only. Hotelmente never changes reservations, rates or payments in Cloudbeds.
Can I issue electronic invoices with Cloudbeds?
Yes, with Hotelmente FACTURA: it issues the electronic invoice for the payments you choose, using the Cloudbeds reservation and folio.
Can I disconnect Cloudbeds?
Yes. The account owner can disconnect Cloudbeds and permanently delete the key at any time, from Property settings.
Do my Cloudbeds photos show up in Hotelmente?
Yes. With Hotelmente AI, all your hotel and room photos arrive in the Media Folder on their own, in a folder per room type, ready for social media.
What about housekeeping status?
Frontdesk → Housekeeping reads each room’s condition from Cloudbeds every 5 minutes. To change it, your team marks the room Clean in Cloudbeds, as usual.
Connect Cloudbeds in minutes
Create your account, paste your API key and see what your hotel is missing.
Get started