Draft

Privacy

Draft: this summary describes how the software works today. It will be replaced by a reviewed privacy policy before public launch.

What we store

Hotelmente stores only what it needs to provide the service.

Your account: your name, email, phone, company and hotel name, and a securely hashed password.
Your property-system connection: the API key you provide, encrypted. Only its last 4 characters are ever shown.
Hotel data for insights: reservations, stay dates, rates, channels, room types, payments and booking-level facts such as the guest’s country. Returning guests are matched on a salted code of the email, never the email itself.
The photos, videos and logos you upload to the Media Folder, which are private to your hotel.
The connections you authorize with Google Analytics, Search Console and your Facebook Page and Instagram.

Guest names, emails and phone numbers are not copied into Hotelmente. They stay in Cloudbeds.

With Hotelmente PAY, guests pay on BAC’s secure page: Hotelmente never sees or stores card numbers.

These measures work in the software today.

Each hotel’s data is kept separately and encrypted with its own key.
Hotelmente only reads from your property system; it never changes anything there.
AI features receive hotel-level totals and public review text, never guest names or contact details.
The API key never reaches the browser, the logs or the AI.
Downloadable reports show guest initials only.
Only a file used in a social post gets an unguessable public link, so Facebook and Instagram can fetch it.

The site uses essential cookies to work and to keep you logged in. Measurement cookies are only used if you accept them in the cookie notice.

An account owner can disconnect the property system and permanently delete its key at any time, from Property settings.