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Solutions →Hotelmente AIReads Cloudbeds and tells you what to do next, with AIHotelmente PAYCard payments through your bank, recorded in CloudbedsBACPromericaBCRHotelmente FACTURAElectronic invoices for your country’s tax authority
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Contact

Talk to the Hotelmente team

Choose what your message is about and it reaches the right team. We reply by email, in English or Spanish.

Who to write to

Sales and demos

For hotels not yet on Hotelmente: see the product with your own questions and find out what fits your hotel.

Support

For customers: your account, the Cloudbeds connection, syncing or any page in Hotelmente. Include your hotel name.

Billing

Subscriptions, payment methods, charges and documents with your company details.

Custom solution

If you use another property system, channel manager or bank, tell us which one. It helps us decide what to connect next.

Partnerships and opportunities

Software companies, banks, consultants and tourism associations who want to work with Hotelmente.

Marketing and press

Collaborations, content, events and media requests.

What to expect

Each message goes to the team for the topic you choose and is answered by email, at the address you give. If you are a customer, support comes first, and it helps to include your hotel name and what you were trying to do.

Many setup questions are already answered in the help center: the Cloudbeds API key, team roles, syncing, Google and Facebook connections, several properties, plans and billing.

If your question is about Hotelmente PAY or Hotelmente FACTURA, include your country: they launch country by country and the waitlist is free.

  • Anything about Hotelmente that does not fit elsewhere.
  • See Hotelmente with your own questions, or find out which products fit your hotel.
  • You use a property system or bank we do not support yet. Tell us which one.
  • Help with your account, the Cloudbeds connection, syncing or any page in Hotelmente.
  • Subscriptions, payment methods, charges and documents for your company.
  • Software companies, banks, consultants and associations who want to work with us.
  • Content, events, co-marketing and industry collaborations.
  • Interviews, information and media requests.
For a custom solution, tell us what you use today.
For example: your property system, channel manager, booking engine or accounting software.
The bank or processor that runs your card terminal or online payments.

We use these details to answer your message. How we handle data: Privacy

Contact questions

Which languages do you answer in?

English and Spanish. Write in whichever you prefer.

Can I ask for a demo?

Yes. Choose Sales and demos and tell us about your hotel and your property system. You can also create your account and connect Cloudbeds to see your own data in minutes.

I use a system or bank that is not on the site. Can you help?

Choose Custom solution and tell us which software and bank you use. Works with Cloudbeds, and Hotelmente PAY works with BAC. If you use another system, tell us which one.

I am a customer and something is not working. What should I include?

Your hotel name, the page where it happens and what you see on screen, such as the error message. Never send passwords or full API keys.