Hotelmente PAY · Cloudbeds + your bank
Card payments through your own bank, recorded in Cloudbeds
Hotelmente PAY connects Cloudbeds with your own bank, starting with BAC. Guests pay on the bank’s secure page, and each payment is recorded on the right reservation in Cloudbeds.
Hotelmente PAY
$45 /month
per bank connection, per property
Join the waitlistJoining the waitlist is free and creates your Hotelmente account.
How billing works
- A monthly price per property. Each product has its own price: you pay only for the ones you use.
- Pay by card through Stripe, or with PayPal. Prices are in US dollars.
- Billed every month. Cancel anytime.
- Several hotels? A pack of 5 properties is 10% off and a pack of 10 is 20% off, on every product. More than 10: contact us.
- Priced per bank connection: your property system plus your bank, such as Cloudbeds + BAC. Card fees stay between your hotel and your bank.
How it works
From your website to your bank, without an OTA in between.
- 1
1. The guest books direct
On your own website, with the Cloudbeds booking engine. No middleman and no OTA commission.
- 2
2. Hotelmente PAY bridges the transaction to your bank
The transaction goes from Cloudbeds straight to your bank, starting with BAC, so your bank can process it.
- 3
3. Recorded in Cloudbeds
Whether the bank approves or declines it, the result is recorded in Cloudbeds and the reservation is updated.
What you get
With BAC in your country
Payments go through your country’s BAC entity, with the cards and currencies your guests use.
Deposits at booking
Choose the percentage. The guest gets the payment link with the confirmation.
Balance before arrival
The balance is requested automatically the number of days before arrival you choose, with a reminder if needed.
Secure payment links
Send a link for a deposit, a balance or an open charge, straight from the reservation. You decide how many hours it stays valid.
Reconciled with Cloudbeds
Every payment lands on the right reservation and folio, so front desk and accounting see the same numbers.
Card data stays at the bank
Guests pay on BAC’s secure page. Hotelmente never sees or stores card numbers.
What Hotelmente PAY covers, and what it does not
Hotelmente PAY covers only the payments that go through Hotelmente PAY: the deposits, balances and links your hotel collects through BAC. That is how you know exactly what was paid, when, and for which reservation.
Reservations paid to an OTA such as Booking.com or Expedia, and cash or front-desk terminal payments, follow their usual path. Hotelmente AI still shows them in your financial insights, but they do not go through Hotelmente PAY.
- Included: deposits, balances and payment links collected with Hotelmente PAY.
- Not included: OTA-collected payments, cash, and charges taken outside Hotelmente PAY.
A bridge between Cloudbeds and your bank
Hotelmente PAY is not another bank or payment gateway. It is the connection between your property system, Cloudbeds, and the bank your hotel already works with: the bank processes the card and Hotelmente records the payment on the right reservation.
Hotelmente PAY is sold per connection: a property system plus a bank. The first is Cloudbeds + BAC, and it works in every country where BAC operates. If your hotel works with other software or another bank, tell us: it helps us decide which one to connect next.
Banks
Hotelmente PAY connects your system with your bank.
- BAC Credomatic
- Banco Promerica
- Banco de Costa Rica
- Your bank is not here?Tell us which: it helps us choose the next one.
Connections
Each connection links a property system with a bank and works in the countries where that bank operates. Choose your hotel’s, then the country of your bank.
Choose your country
One product, adapted to each country: its BAC entity, currencies and local cards. Today: Costa Rica, Panama, Guatemala, Honduras, El Salvador and Nicaragua.
Why BAC
BAC, long known as BAC Credomatic, operates across the region. Many hotels in Central America already take cards with BAC, and guests recognize the bank’s payment page.
Hotelmente PAY is the bridge between BAC and Cloudbeds: the charge happens at the bank and the record lands in your system, with nothing typed by hand. If you already have a BAC merchant account, the setup form asks for your affiliate number; the connection is completed together with Hotelmente and BAC.
Hotelmente PAY and Hotelmente FACTURA
Hotelmente FACTURA issues the electronic invoice for the payments you choose, including Hotelmente PAY payments. With both, you get the full cycle from one record: payment, record in Cloudbeds and the document filed with the tax authority.
Safe for you and your guests
Read-only
Hotelmente reads your property system. It never changes reservations, rates or payments there.
Encrypted keys
Your API key is stored encrypted and only its last 4 characters are ever shown. It never reaches the browser, the logs or the AI.
Guest privacy
Guest names, emails and phone numbers stay in Cloudbeds. Hotelmente keeps booking-level facts only, like country and length of stay, and the AI never sees who the guest is.
Your own space
Each hotel’s data is kept separately, with its own encryption key. Your team gets its own logins and roles.
Hotelmente PAY questions
Does Cloudbeds connect with BAC?
Hotelmente PAY is the bridge between Cloudbeds and BAC: the guest pays on the bank’s secure page and the payment is recorded on the right reservation in Cloudbeds. It is sold per connection (software + bank): Cloudbeds + BAC works with BAC’s entity in every country where it operates.
Does Hotelmente store card data?
No. Guests enter their card details on BAC’s secure page. Hotelmente never sees or stores card numbers.
Does Hotelmente PAY collect Booking.com or Expedia reservations?
No. Hotelmente PAY covers only payments that go through Hotelmente PAY. OTA-collected payments and cash follow their usual path.
How is a deposit collected at booking?
You set the deposit percentage. When the reservation comes in, the guest gets a BAC payment link and, once paid, the deposit is tied to the reservation in Cloudbeds.
How much does Hotelmente PAY cost?
$45/month per bank connection (your software + your bank, such as Cloudbeds + BAC), per property. You pay monthly by card through Stripe, or with PayPal. Card fees are not included: they are agreed between your hotel and your bank.
Do I need a BAC account?
Payments go through BAC in your country, so your hotel needs a merchant connection with BAC. If you already bank with BAC, say so in setup; if not, the connection is prepared with Hotelmente and BAC before launch.
Save your place for Hotelmente PAY
The waitlist is free. Create your account, use Hotelmente AI today and have Hotelmente PAY set up in advance.
Join the waitlist