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Answers about setting up Hotelmente, connecting Cloudbeds, Hotelmente AI, billing, and Hotelmente PAY and FACTURA.

1038 questions · 58 topics

Getting started

What Hotelmente is, how to start and what it costs.

Getting startedWhat Hotelmente is, who it is for, what you need and the six steps from sign-up to your first action list.25 questions About HotelmenteHotelmente is built only for hotels in Latin America: connect your bank, invoice automatically and own all your data. Control · Efficiency · Profitability.11 questions Plans and billingMonthly subscriptions, payment methods, adding or removing products and what happens if a payment fails or you cancel.23 questions

Keys & connections

Step-by-step guides to every key and connection you set up: Cloudbeds, Facebook and Instagram, Google Analytics and Search Console, QuickBooks, your bank and your tax authority.

Which keys you need, and where they goA map of the keys you need for Hotelmente: one Cloudbeds key to start, a few optional connections, the bank credentials for Hotelmente PAY and the tax credentials for Hotelmente FACTURA. Each one has its own step-by-step guide in this section.14 questions Cloudbeds API key, step by stepThe Cloudbeds API key step by step, from the Cloudbeds screen where you create it to the moment Hotelmente shows Connected. It takes about five minutes.14 questions Your booking link and review linkTwo links matter more than any key: your booking link, where direct bookings start, and your review link, where happy guests leave a Google review. Hotelmente reads your booking link from Cloudbeds, and you copy your review link from Google; here is how to check them and use them everywhere.12 questions Facebook and Instagram: connect with one tokenConnecting your Facebook Page and Instagram takes about five minutes: you generate one token in Facebook’s Graph API Explorer with the Hotelmente app, paste it in AI settings and press Save & test. Hotelmente turns it into a Page token that does not expire and fills in your Page and Instagram IDs.17 questions Google Analytics and Search Console accessWebsite Analytics and Website SEO in Hotelmente AI read your Google Analytics and Google Search Console. You never share a password or a key: you add Hotelmente’s own Google email as a read-only user, and you can remove it at any time.8 questions QuickBooks Online and HotelmenteHotelmente does not connect to your QuickBooks company, so there is no QuickBooks key or sign-in to set up. Your numbers come from Cloudbeds; here is what you get and what to give your accountant.10 questions Bank credentials for Hotelmente PAYHotelmente PAY connects Cloudbeds with your own bank, starting with BAC. The bank credentials for Hotelmente PAY come from BAC, not from Hotelmente. This guide lists what to ask BAC for and where each value goes.14 questions Tax authority credentials for FACTURAHotelmente FACTURA issues electronic invoices in your name, so it needs your tax authority credentials: access to the authority or its certified provider, your signing certificate and your numbering. Each country is different. Confirm every value with your accountant.18 questions Connection error messages and fixesFind the connection error message you see, word for word, and what to do about it. Messages appear in the language you use Hotelmente in.14 questions

Hotelmente AI

Every page of Hotelmente AI explained: reservations and booking pace, dynamic pricing, the demand calendar, the Frontdesk (reception, housekeeping and concierge), guests, finances, Website Analytics, Website SEO, Google and TripAdvisor reviews, competition, Social Media with automated posts, the Media Folder, the Overview and Ask Hotelmente.

Hotelmente AI: what it isWhat Hotelmente AI does, which sections of the app it includes, what you need to use it and how it fits with Hotelmente PAY and Hotelmente FACTURA.22 questions Overview and Action CenterToday at a glance, short and personal, and the Action Center behind it: the full ranked list of what to do, each item with its dates and buttons, plus the AI owner brief. Both come with Hotelmente AI and show only the products your hotel has.21 questions Ask Hotelmente, the AI assistantAsk Hotelmente is the AI assistant that comes with Hotelmente AI, your hotel’s brain: where to find it, how to ask by typing or speaking, what it can answer, what it sees and what it never does.19 questions Reservations and booking paceHow the Reservations page works: the time windows, booking pace against last year, what each chart and table measures and how to turn the patterns into decisions.19 questions Pricing suggestionsThe price calendar, the rules behind each suggestion, the last-12-months view and how to apply a suggestion in Cloudbeds.20 questions Demand calendarHow each day’s demand level is worked out, how the weak-period radar finds stretches to fill and how to act on them.17 questions Frontdesk: receptionFrontdesk is part of Hotelmente AI and has three tabs: Reception, Housekeeping and Concierge. This article covers Reception: the desk’s day and its patterns, read from Cloudbeds without changing anything.10 questions Frontdesk: housekeepingThe Housekeeping tab of Frontdesk, in Hotelmente AI: which rooms are ready, which guests are waiting on a room and how fast rooms get ready after checkout. It is about rooms only: no staff names or assignments are stored.8 questions Concierge: services and extras soldConcierge, a tab of Frontdesk in Hotelmente AI, has two views: Services, what guests can add to their stay, and Sales, how the page reads the extras charged in Cloudbeds, what attach rate means and how to turn it into more revenue per stay.19 questions Guests: where from and guest profileGuests is part of Hotelmente AI and has two tabs: Where from (countries, group sizes, the time of year) and Guest profile (who books, returning guests, how each country travels, who cancels). Hotelmente keeps booking-level facts only, never names or emails.25 questions Financial: revenue and OTA commissionHow the Financial page counts revenue, estimates commission, shows what each channel and room really earns and what money is still owed to you.22 questions Hotel terms explainedThe hotel terms you meet in Hotelmente AI, explained in plain words, each with exactly how Hotelmente calculates it from your Cloudbeds data and where you see it in the app.24 questions AI analysis and how the AI worksThe difference between the rule-based advice and the AI, what data the AI sees, how its analyses are saved and how to use them well.18 questions Social Media: statisticsWhat the Overview, Facebook and Instagram tabs of Social Media show, what each number means and how to turn it into better posts.11 questions Social Media: campaigns and promotionsSocial Media is part of Hotelmente AI and has five tabs: Overview, Facebook, Instagram, Automated and Create & schedule. This article covers Create & schedule: how it prepares campaigns for your weak periods, prices the offer, chooses the photo and the texts, and how to approve, schedule and measure them.26 questions Social Media: automated postsThe Automated tab of Social Media, in Hotelmente AI: how to set up weekly posts, where the photo or video comes from, how captions are written and how each post goes out, by itself or after your OK.11 questions Website SEO: Google positions, keywords and the website checkWebsite SEO is part of Hotelmente AI and has five tabs. Overview: connecting Search Console, your main numbers and where you stand. Google search: the searches your website appears for. Keywords: the keywords to go after. Website health: how fast and healthy the site is. Website check: a checklist of everything a hotel website needs to be found by Google and AI assistants, with how to fix each item.11 questions Website Analytics: connect Google AnalyticsHow to connect your website’s Google Analytics, step by step, and what Hotelmente shows once it is activated.7 questions Reviews: Google and TripAdvisorHow the Reviews page of Hotelmente AI brings in every Google and TripAdvisor review, how the AI reads them for themes and names, and how to translate, answer and download them.20 questions Competition: prices and head to headCompetition is part of Hotelmente AI and has two tabs. Prices: how to choose the hotels you compete with and how Hotelmente compares your prices with theirs on Google Hotels, night by night, site by site and season by season. Head to head: a scorecard against each competitor, weekly heads-up alerts and an AI brief of where you win and lose.37 questions

Hotelmente PAY

Direct bookings paid through your own bank: how Hotelmente PAY bridges Cloudbeds and your bank, and how to set it up.

Hotelmente PAY: direct bookingsMore direct bookings, paid through your own bank: the guest books on your website with the Cloudbeds booking engine, Hotelmente PAY bridges the payment to your bank and records the result in Cloudbeds. No OTA commission, and card data stays at the bank.22 questions How Hotelmente PAY payments workWhat happens from the moment a direct booking reaches Cloudbeds: what the guest owes, when the bank’s payment link goes out, what the guest sees and how each payment, decline and refund is recorded.26 questions PAY transactions and statisticsWhat each Hotelmente PAY page shows, how every figure is calculated, and why they only count payments that went through Hotelmente PAY.18 questions Connect your bank: PAY settingsThe Hotelmente PAY → PAY settings page, field by field: the setup guide, the setup form, the bank connection panel and the bank credentials. Fill it in ahead of time and it is ready the day Hotelmente PAY is switched on for you.24 questions

Hotelmente FACTURA

Electronic invoices for the payments you choose: direct bookings, Hotelmente PAY, Booking.com, Expedia and more.

Hotelmente FACTURA: electronic invoicingElectronic invoicing for hotels: Hotelmente FACTURA invoices the payments you choose (direct bookings, Hotelmente PAY, Booking.com, Expedia, Airbnb and other channels) for your country’s tax authority. It does not require Hotelmente PAY. Sold per country, per property.18 questions What FACTURA invoicesThe What FACTURA invoices panel in FACTURA settings: which payments get an electronic invoice, from which date, how Hotelmente finds them in Cloudbeds and Hotelmente PAY, and what happens with voids, refunds and the receiver.12 questions Invoices and credit notesEvery electronic document issued for the payments you invoice, its status with the tax authority, how to correct it with a credit note, and what to hand your accountant.21 questions Taxes and FACTURA settingsWhat the Taxes page shows, and each part of FACTURA settings explained: the setup guide, the tax details form, What FACTURA invoices, Numbering and environment, and the Credentials for sending. Check rates with your accountant.20 questions

Countries

What Hotelmente offers in your country: banks, currencies and the tax authority.

Hotelmente in Costa RicaWhat works for hotels in Costa Rica today, and how Hotelmente PAY (BAC Costa Rica) and Hotelmente FACTURA (Ministerio de Hacienda) are adapted to the country.15 questions Hotelmente in PanamaWhat works for hotels in Panama today, and how Hotelmente PAY (BAC Panamá) and Hotelmente FACTURA (DGI, SFEP) are adapted to the country.14 questions Hotelmente in GuatemalaWhat works for hotels in Guatemala today, and how Hotelmente PAY (BAC Guatemala) and Hotelmente FACTURA (SAT, FEL) are adapted to the country.14 questions Hotelmente in HondurasWhat works for hotels in Honduras today, and how Hotelmente PAY (BAC Honduras) and Hotelmente FACTURA (SAR) are adapted to the country.13 questions Hotelmente in El SalvadorWhat works for hotels in El Salvador today, and how Hotelmente PAY (BAC El Salvador) and Hotelmente FACTURA (Ministerio de Hacienda, DTE) are adapted to the country.14 questions Hotelmente in NicaraguaWhat works for hotels in Nicaragua today, and how Hotelmente PAY (BAC Nicaragua) and Hotelmente FACTURA (DGI) are adapted to the country.14 questions Hotelmente in other countriesHotelmente is built for hotels in Latin America. Mexico, Colombia, Peru, Chile, Argentina, Ecuador, the Dominican Republic, the rest of South America, the US and Europe: what works for your hotel today.17 questions

Banks & software

Will it work with your bank and with the software you use today.

Works with the software you useWhich software and banks Hotelmente connects to, and how it fits with the tools you already use.21 questions Will it work with my bank?Hotelmente PAY connects your property system with the bank your hotel works with. Each pairing is a connection: the first is Cloudbeds + BAC, in each country where BAC operates.18 questions

Account & settings

Your account, your team and every settings page.

Your account and sign-inEverything about your login: creating it, confirming your email, passwords, devices and your language.23 questions The Account info pageOne place for the business behind the hotel, your properties, your own login and what you pay. Choose a section from the tabs at the top.22 questions The Property info pageYour hotel as it is set up in Cloudbeds, one section per topic, plus how each room type sells and a checklist for your amenities.18 questions Media FolderPhotos, videos and logos in one private folder you can search, tag, upload to and download, and that your social media posts draw from.21 questions Users and teamWho on your team can see and change what, and how to manage the people with access to your hotel.18 questions Connections and CloudbedsAI settings holds the connections: Cloudbeds, your data, currency, holidays, the AI engine, Facebook and Instagram, Google Analytics and competitor data. Step-by-step guides for each key are under Keys & connections.20 questions

Your data & security

What is synced, when, and how it is protected. Hotelmente never changes your data in Cloudbeds.

Syncing and your dataHow your Cloudbeds data gets into Hotelmente, how fresh it is, and what you control.23 questions Security and privacyWhat Hotelmente stores, what it never copies, who can see it and how it is protected.18 questions

Troubleshooting

When something does not look right.

TroubleshootingQuick answers when something in Hotelmente does not work as expected, with the messages you may see. Problems with a specific key are covered under Keys & connections.27 questions