PAY transactions and statistics

In the app menu, under Hotelmente PAY: Overview · To collect · Transactions · Statistics · PAY settings. Clicking Hotelmente PAY itself opens an index with one square per page and a quick number each.

Transactions and Statistics fill in only with payments processed through Hotelmente PAY. Until your PAY settings are complete, each PAY page opens PAY settings instead, with the guide Let’s activate Hotelmente PAY: Your PAY details and Bank credentials, each with a (done/total) counter and what is still needed. After that, until the first payment, the pages show a Get Hotelmente PAY ready card with your steps. To collect shows what each upcoming reservation owes.

• On the waitlist or on your plan, with your connection and country.
• Complete your setup, with the percentage of required fields filled in.
• Connect your bank merchant account, done with Hotelmente and your bank.
• Live: Hotelmente switches Hotelmente PAY on for your connection and country.

Each finished step gets a check mark, and the links take you to the right place.

At the top, Collections: Due today, Due this week, Overdue, Collected in the period and Awaiting payout from the bank, with how many reservations are collected by their booking channel and left out. Then, for the period you choose: Collected (with the change against last year), the approval rate, refunds and the net collected, what the bank has paid out, By type, By card and the latest transactions.

Use the buttons at the top: Last 12 months (the default), Last 90 days, Last 30 days, This year and Last year. The period applies to the figures, the charts and the transaction list.

Every card payment and refund processed by Hotelmente PAY in the period, newest first, with: Date, Type, Card (brand and last 4 digits), Amount, Status, Reservation, BAC reference, In PMS and Request (deposit, balance or payment link, and whether it went out automatically). Refunds show as negative amounts. Owners and managers see a Refund button on payments that can still be refunded.

• Pending: started, no final answer yet.
• Approved: the bank approved the payment.
• Settled: approved and already paid out by the bank.
• Declined: the bank did not approve it.
• Refunded: a refund the bank completed.

Use the buttons above the list to show only one status, or All.

Yes. On Transactions, click Download CSV. The file has the same columns as the table for the period and status you chose, and opens in Excel or Google Sheets. The page lists up to 500 transactions at a time; for more, choose a shorter period.

It is the bank’s own reference for the payment. Use it to find the same payment in your merchant statement or when you talk to the bank about a specific charge. It also appears on the guest’s receipt.

• Payments, with the average payment.
• Approval rate, with how many were declined.
• Refunds, with the net collected.
• Paid out by BAC, with what is still to come.
• Not yet in your PMS: payments still to post to their reservation.

Then By type and By card, Why payments were declined, and a Per month chart.

Approved and paid-out payments divided by all payment attempts in the period that got an answer from the bank. Payments still pending are left out, so they do not lower the rate while they finish.

Collected is every approved payment. Paid out by BAC is the part the bank has already settled to you. Awaiting payout is the difference: approved, but not yet paid out under your agreement with the bank.

It splits what was collected into Deposit, Balance and Payment link, with the number of payments, the amount, the share and the average for each. It shows how your guests actually pay: up front, before arrival or by one-off links.

The Collected figure compares the period with the same days one year earlier (52 weeks back, so weekdays line up). It appears once there are payments through Hotelmente PAY in both periods.

In the payout currency you chose in the setup, or your hotel’s currency if you have not chosen one. In the transaction list, each payment shows in the currency it was charged in.

Hotelmente PAY counts only card payments processed through Hotelmente PAY. Cloudbeds, and the Financial page in Hotelmente AI, also include channel collections, cash, terminal payments and anything recorded by hand. The difference is those other payments, not an error.

As soon as the bank tells Hotelmente about it, or on the next check of open links, about every 5 minutes while automation is on. Open or reload a page to see the latest.

Because card numbers never reach Hotelmente: guests enter them on the bank’s page. Hotelmente PAY only receives the brand and the last 4 digits, enough to recognise a card when a guest asks.