Will it work with my bank?

The connection Hotelmente offers today is Cloudbeds + BAC, in Costa Rica, Panama, Guatemala, Honduras, El Salvador and Nicaragua. The Hotelmente PAY page also shows Promerica and BCR with their logos. If your hotel works with Promerica, BCR or any other bank, tell us which bank you use through Contact → Custom solution, with your country.

The BAC entity of the country of your bank:
- BAC Costa Rica
- BAC Panamá
- BAC Guatemala
- BAC Honduras
- BAC El Salvador
- BAC Nicaragua

It is one product adapted to each country, with its own currencies.

Yes. BAC was long known as BAC Credomatic, and many hotels still call it that. In Hotelmente it appears as BAC followed by the country, for example BAC Guatemala.

BAC operates across the region, in all six countries of the Cloudbeds + BAC connection. Many hotels in Central America already take cards with BAC, and guests recognise the bank’s payment page.

Tell us through Contact → Custom solution (other software or bank), with your bank and country. Each bank is its own connection of the same product (your software + that bank), with the bank’s own rules and currencies, and knowing which bank hotels use tells Hotelmente where to connect.

Write to us from the Contact page (/contact, or /es/contacto in Spanish) and choose Custom solution (other software or bank). Tell us your bank and country. Meanwhile, you can use Hotelmente AI and Hotelmente FACTURA, which do not depend on your bank.

No. If you already have a BAC merchant account, say so in the setup and add your affiliate number. If you do not, the merchant connection is prepared together with Hotelmente and BAC.

No. Each hotel uses Hotelmente PAY with one connection, meaning one bank in one country. If you work with more than one bank, tell us through the Contact page (Custom solution).

Moving to another bank is a change of connection within the same product. Write to Hotelmente support when you need it; your payments already processed stay with the bank that processed them and on the reservations in Cloudbeds.

No. Your merchant agreement, your fees, your payouts and your account stay between your hotel and the bank. Hotelmente PAY connects the bank with Cloudbeds; it does not replace the bank or sit in the middle of your money.

Your bank. Card processing fees are part of your hotel’s agreement with the bank, as they are today. The Hotelmente PAY subscription is a separate monthly price ($45/month per connection, per property), shown on the Hotelmente PAY page.

To the account set in your merchant agreement with the bank, on the bank’s schedule. Hotelmente never holds your money. In the setup you only choose the payout currency among those available in your country.

No. Guests enter their card on the bank’s secure page. Card data stays at the bank; Hotelmente only receives the result of the payment, the card brand, the last 4 digits, the authorization code and the bank reference.

Guests pay on the bank’s page with the cards your merchant agreement accepts, including cards issued abroad if your agreement covers them. Ask your bank about any limits on your merchant account.

Hotelmente is an independent software company. Hotelmente PAY connects BAC’s card processing with Cloudbeds. The merchant relationship is between your hotel and BAC, and the connection is set up together with Hotelmente and BAC.

The Cloudbeds + BAC connection covers Costa Rica, Panama, Guatemala, Honduras, El Salvador and Nicaragua. For any other country, write to us through the Contact page (Custom solution) with your country and bank.

Yes. Each hotel has its own space in Hotelmente and chooses its own connection and country for Hotelmente PAY, so a hotel in Costa Rica uses BAC Costa Rica and a hotel in Panama uses BAC Panamá, each with its own setup and credentials.

It depends on where you want cards processed. Hotelmente PAY is for hotels that want direct bookings paid through their own bank, starting with BAC, and recorded on each reservation in Cloudbeds automatically. If that is not a need for you, Hotelmente AI and Hotelmente FACTURA still work on their own.