Works with the software you use

Hotelmente connects to your property management system and builds on it: that is Cloudbeds. Around it, Hotelmente can use:
- Google Analytics 4, for Website Analytics, with read-only access you give Hotelmente’s Google account; no password is shared.
- Your Facebook Page and Instagram Business account, to publish posts.
- Your bank, through Hotelmente PAY: BAC first.
- Google Places, competitor prices from Google Hotels, public holidays and exchange rates, which Hotelmente includes.

It does not replace any of them. Using other software? Tell us through the contact page and choose Custom solution.

Hotelmente works with Cloudbeds. Using another system? Tell us through the contact page and choose Custom solution.

One property has one property-system connection, shared by Hotelmente AI, Hotelmente PAY and Hotelmente FACTURA.

Hotelmente works with Cloudbeds. Using another system? Tell us: write to us through the contact page, choose Custom solution and name the system you use and your country. We reply with what is possible for your hotel.

Write to us through the contact page and choose Custom solution (other software or bank). Tell us which property system, accounting software or bank you use. Demand from hotels decides which connections are built next.

A Cloudbeds account where you can create an API key: in Cloudbeds, open Account, then Apps & Marketplace, then API Credentials, and create a key with read access for your property. That key is all Hotelmente needs. Nothing else is installed in Cloudbeds.

Hotelmente does not connect to Booking.com, Expedia, Airbnb or other channels directly. It sees every reservation that reaches Cloudbeds, with the channel it came from, so channel mix, booking window and cancellations by channel cover all the channels that deliver bookings into Cloudbeds.

If you use a separate channel manager that sends its bookings into Cloudbeds, those bookings are included. Bookings that never reach Cloudbeds are not.

Yes, through Cloudbeds. Bookings from your booking engine arrive in Cloudbeds with their source, and Hotelmente reads them like any other channel. The booking website saved in Cloudbeds appears in Property info, and Social Media adds your booking link to each post, with the stay dates. With Google Analytics connected, Website Analytics also counts the direct bookings made on your website.

No. Hotelmente never changes rates in Cloudbeds, so it cannot overwrite what another tool sets. Its pricing suggestions are for you to read and apply yourself. Hotelmente does not connect to revenue management tools. Competition, in Hotelmente AI, already shows your competitors’ room prices and sold-out dates from Google Hotels.

Hotelmente does not connect to accounting software today. Financial, in Hotelmente AI, works from what Cloudbeds records: revenue by month and channel, OTA commission and what you really keep, add-ons, taxes and payments. Your accounting stays where it is.

Need Hotelmente data in your accounting? Tell us through the contact page and choose Custom solution.

Yes. Hotelmente includes Google Places, which finds nearby hotels to suggest competitors and reads Google ratings, and competitor prices from Google Hotels. Reviews, in Hotelmente AI, shows your Google and TripAdvisor reviews in one place, with AI reply drafts. There is nothing for you to connect for those.

For your website, connect Google Analytics 4 in AI settings: you add Hotelmente’s email as a Viewer in Google Analytics, with no password shared.

Yes, to your own accounts. In AI settings, open Facebook Page + Instagram and paste a Page access token that does not expire, with your Page name or ID; Hotelmente checks it is your hotel’s Page and fills in the Page and Instagram numbers. Hotelmente then publishes the posts you schedule or approve, and the weekly automated posts you set to Fully automatic. Videos go out as Facebook videos and Instagram Reels.

Only to pay your Hotelmente subscription, and you choose one of them at checkout. They are not connected to your hotel’s guest payments. Guest card payments for direct bookings are the job of Hotelmente PAY, which bridges them to your own bank.

Hotelmente PAY is sold per connection (software + bank), per property. The connection Hotelmente offers is Cloudbeds + BAC, in Costa Rica, Panama, Guatemala, Honduras, El Salvador and Nicaragua. The banks shown with their logos on the Hotelmente PAY page are BAC, Promerica and BCR. If your hotel works with Promerica, BCR or another bank, tell us which bank you use through Contact → Custom solution, with your country.

No. Hotelmente does not connect to card terminals or point-of-sale systems. Hotelmente AI reads the payments and charges already recorded in Cloudbeds, whatever their source. Hotelmente PAY handles only the payments that go through it, by bank payment link.

No. Hotelmente is not an integration hub that moves data between your other systems. It reads from Cloudbeds and the services you connect, and shows the results in Hotelmente. The one exception is Hotelmente PAY, which records its own payments on the reservation in Cloudbeds.

No. Cloudbeds stays your property system, your channels and booking engine stay as they are, and your accounting stays where it is today. Hotelmente adds analysis, actions, marketing, direct-booking payments through your bank and electronic invoices on top.

Cloudbeds records your operation; Hotelmente reads it and tells you what to do next:
- Pace against the same date last year, for every future night.
- Weak periods found months ahead, with ready Facebook and Instagram posts to fill them.
- One ranked Action Center across reservations, pricing, money and add-ons.
- An AI reading marked ✦ AI on every page with data, room profiles and an owner brief.
- The front desk, competitors, reviews, your Media Folder and an amenities checklist in one place.

Yes. Each property in Hotelmente has its own connection. An owner adds each one in Account info → Properties and connects it with a key for that property. A 5-property or 10-property pack lowers the price of every product, and you switch between properties with the property name at the top right.

Hotelmente works with the services you see in AI settings. If another data source would help your hotel, such as vacation-rental market data or local events, tell us through the contact page and choose Custom solution.

Hotelmente does not offer a public API for your own systems today. If you need Hotelmente data in another tool, write to us through the contact page and choose Custom solution.

A current web browser on a phone, tablet or computer. Hotelmente runs in the browser, so there is no app to install and nothing to set up at the front desk.