About Hotelmente

Hotelmente is built only for hotels in Latin America:
- Connect your bank: direct bookings are paid through your own bank with Hotelmente PAY, not through a foreign gateway.
- Invoice automatically: Hotelmente FACTURA turns the payments you choose into the electronic documents your tax authority requires.
- Own all your data: Hotelmente reads your own reservations from Cloudbeds and never changes them; your data stays yours, and you can delete it at any time.
- AI everywhere: every page with data has an AI reading marked ✦ AI, written in your language, that tells you what to do next.

Its motto sums it up: Control · Efficiency · Profitability.

• Hotelmente AI (operations, revenue, marketing and online presence): Reservations, Pricing with dynamic price suggestions, the demand Calendar, Frontdesk (Reception, Housekeeping and Concierge), Guests, Financial, Website Analytics, Website SEO, Reviews from Google and TripAdvisor with AI reply drafts, Competition with competitors’ prices from Google Hotels, Social Media with automated posts, the Media Folder and AI settings. Works today for any hotel on Cloudbeds.
• Hotelmente PAY: more direct bookings with no OTA commission. The guest books on your website with the Cloudbeds booking engine, Hotelmente PAY bridges the transaction to your bank (BAC first), and the result is recorded in Cloudbeds. Card data stays at the bank.
• Hotelmente FACTURA: electronic invoices for the payments you choose (direct bookings, Hotelmente PAY, Booking.com, Expedia, Airbnb and other channels), filed with your tax authority. It does not need Hotelmente PAY.

Hotelmente AI includes the Overview and Ask Hotelmente, and opens the app. Everything is powered by AI. Each product has its own monthly price: Hotelmente AI $125/month per property, Hotelmente PAY $45/month per bank connection, per property, and Hotelmente FACTURA $25/month per country, per property.

Only the name and the look. Hotelera is now called Hotelmente, at hotelmente.com. Your account, login, team, data and subscriptions stay exactly as they were. Product names are written in capitals: Hotelmente AI, Hotelmente PAY and Hotelmente FACTURA.

The Hotelmente logo is a brain shaped like an H: a hotel (the H) run with a clear head (mente, mind in Spanish). The same brain opens Ask Hotelmente, the AI assistant, in the app.

The AI assistant that comes with Hotelmente AI. Open it with the Ask AI button in the menu and ask anything about your hotel, by typing or speaking: it answers with charts and buttons to the right page, using the data of the products your hotel has. The Hotelmente AI topics of this help center explain it in detail.

Yes. This website, the sign-up and login pages, the Hotelmente home, the app, error messages, the emails Hotelmente sends you and this help center are all in English and Spanish. Each person chooses their own language with EN or ES, and it follows their login. Payment emails from Hotelmente PAY go to guests in Spanish or English depending on their country.

Yes. Hotelmente is designed for a phone screen first, in the browser, with nothing to install. On a phone, the ☰ button at the top left opens the full menu: Hotelmente AI, PAY and FACTURA, Ask AI and Settings. The property name at the top right switches property and opens Property info. Everything also works on a tablet or laptop.

Three roles per hotel. Owners manage everything that only an owner can change: the Cloudbeds connection, the team, the account and billing, the bank credentials for Hotelmente PAY and the FACTURA settings (what to invoice, numbering and credentials). Managers use every feature of the products. Viewers see every page and change nothing. Users & team explains each role in detail.

• A copy of what it reads from Cloudbeds: property profile, rooms, reservations (dates, rates, channel, status, totals, the guest’s country), rates and availability, payments and charges, and your add-ons.
• What you create in Hotelmente: settings, AI analyses, the files you upload to the Media Folder with their tags and captions, the amenities checklist, concierge services, posts and campaigns, PAY transactions and FACTURA documents.
• Your keys and credentials, encrypted for your hotel only.

Each hotel has its own database and its own encryption key.

• Guest names, emails and phone numbers: they are read from Cloudbeds at the moment a payment link or invoice is sent, and not kept.
• Card numbers: guests type them on the bank’s own page; Hotelmente PAY only receives the brand, the last 4 digits, the authorization and the bank reference.
• Phone numbers used to find a guest’s country: when a booking has no country, Hotelmente can work it out from the phone’s calling code and keeps only the 2-letter country.
• Descriptions of payment lines and the content of custom fields in Cloudbeds.

Through the Contact page of this website: choose Customer support, Sales and demos, Billing or Custom solution (other software or bank). Include your hotel name and the account number from Account info, so we find your hotel quickly.