Getting started

Hotelmente is software built only for independent hotels in Latin America: more direct bookings, better prices, less OTA commission and hours saved every week. It connects once to your property management system (Cloudbeds) and works on top of it, in English and Spanish.

There are three products, each with its own monthly price, all powered by AI:
- Hotelmente AI: operations, revenue, marketing and online presence. Reservations and booking pace, dynamic price suggestions, the demand calendar, Frontdesk (reception, housekeeping and concierge), guest insights and finances, plus Website Analytics and Website SEO, Reviews from Google and TripAdvisor, Competition, Social Media with automated posts and the Media Folder.
- Hotelmente PAY: direct bookings paid through your own bank. The guest books on your website with the Cloudbeds booking engine, Hotelmente PAY bridges the payment to your bank (BAC first) and records the result in Cloudbeds.
- Hotelmente FACTURA: electronic invoices for the payments you choose, filed with your country’s tax authority, with or without Hotelmente PAY.

Hotelmente AI includes the Overview and Ask Hotelmente, the AI assistant. Each product has its own monthly price.

Independent hotels, lodges, guesthouses and boutique properties in Latin America, with a small team that has no time to build reports.

Hotelmente AI works for any hotel on Cloudbeds, wherever it is. Hotelmente PAY and Hotelmente FACTURA are offered in Costa Rica, Panama, Guatemala, Honduras, El Salvador and Nicaragua.

Six steps, all in the browser:
- Create your account with your company, hotel name, your name, work email and a password.
- Confirm your email with the 6-digit code Hotelmente sends you.
- Choose your platform, the property management system your hotel uses.
- Choose your products and pay monthly by card or with PayPal.
- Paste your Cloudbeds API key. Hotelmente tests it before saving it.
- Wait for the first sync. The app opens by itself when your data is in, if you have Hotelmente AI.

The Hotelmente home shows where you are with the steps Account, Platform, Plan and Connect.

Creating the account and confirming the email takes a couple of minutes. After you paste your API key, the first sync brings in about two years of history and the reservations already booked for the months ahead. It usually takes a few minutes, depending on how many reservations your hotel has. You can watch each step, and the app opens when it finishes.

• A work email you can open right away, for the confirmation code.
• Access to your Cloudbeds account with permission to create an API key (Account, Apps & Marketplace, API Credentials).
• A card or a PayPal account for the monthly subscription.
• Optionally, your company’s legal name, tax ID and billing email, which you can add later in Account info.

There is no free trial built into Hotelmente today. Each product is a monthly subscription that you can cancel anytime.

While Hotelmente is switching on online payments, the plan step may show Start in test mode (no charge). When that button appears, no money is charged; Hotelmente switches test mode off once payments are live. If you want to see Hotelmente before subscribing, ask for a demo through the contact page.

No. Hotelmente runs in the browser, on a phone or a laptop. There is nothing to install at the front desk and no system to replace: Cloudbeds stays your system.

Yes. Hotelmente is designed for a phone screen first. On a phone, the ☰ button at the top left opens the full menu, with every product and Settings. The property name at the top right opens your properties and Property info. Everything also works on a laptop or tablet.

Every product has its own part of the menu, with its own color:
- Hotelmente AI: Reservations, Pricing, Calendar, Frontdesk, Guests, Financial, Website Analytics, Website SEO, Reviews, Competition, Social Media, Media Folder and AI settings.
- Hotelmente PAY: Overview, To collect, Transactions, Statistics and PAY settings.
- Hotelmente FACTURA: Overview, Invoices, Taxes and FACTURA settings.

Then Ask AI, and Settings at the bottom: Account info, Users & team, Help center and Sign out. A switch next to each product name shows whether it is active on this property.

Clicking Hotelmente AI, Hotelmente PAY or Hotelmente FACTURA opens that product’s index page: one square per section, each with a short description and one quick number, such as how full the next 30 days are, today’s arrivals, your Google rating or your website visits. Where it applies, the number shows the change against last year. The settings square shows how much is set up, for example 3 of 5 set up. Click any square to open that section.

Every page with data has an AI reading marked ✦ AI: a short explanation of what the numbers mean for your hotel and what to do next, such as dates to promote, staffing for tomorrow or which posts work. It is written in the language of the person reading it, English or Spanish, and uses hotel-level totals, never guest names or contact details.

Hotelmente works with Cloudbeds. Using another system? Tell us: write to us through the contact page, choose Custom solution and tell us which system you use. Demand from hotels decides which systems Hotelmente connects next.

Hotelmente AI and Hotelmente FACTURA only read your property system. They never create, change or cancel reservations, rates or payments there. Pricing suggestions are recommendations: you decide what to change and apply it yourself in Cloudbeds or your channels.

Hotelmente PAY is the one exception, by design: it records the payments it collects on their reservation in Cloudbeds, and a note for each refund. It never touches other payments.

Most hotels start with Hotelmente AI: it works today on any Cloudbeds property. It covers operations and revenue (bookings, prices, the front desk, your guests and your money) and marketing and your online presence (your website, reviews, competitors and social media). Hotelmente PAY and Hotelmente FACTURA are added to the same account and use the same connection; each is independent, so you can add either one on its own.

If PAY or FACTURA is not switched on in your country yet, an owner can join its waitlist for free and fill in the setup in advance.

Hotelmente AI, yes, if your hotel uses Cloudbeds: it does not depend on your country, bank or tax authority.

Hotelmente PAY and Hotelmente FACTURA are offered in Costa Rica, Panama, Guatemala, Honduras, El Salvador and Nicaragua, and Hotelmente switches them on per country. If you are elsewhere or use another bank, write to us through the contact page and choose Custom solution.

The app, the Hotelmente home, the sign-up pages, the emails Hotelmente sends you and this website are in English and Spanish. Each person chooses their own language.

It is built for small teams. The action list is short on purpose, every page with data has an AI reading marked ✦ AI that says in plain words what the numbers mean and what to do, and you do not need a revenue manager to use it. Each product has its own monthly price (Hotelmente AI is $125/month per property), so you pay only for what you use.

Yes. Each property in Hotelmente is independent, with its own Cloudbeds connection, data, products, team and settings. An owner adds properties in Account info → Properties, and a 5-property or 10-property pack lowers the price of every product of each property. Switch between your properties with the property name at the top right of the app.

Hotelmente tests the key, saves it encrypted and starts the first sync. The Hotelmente home shows You’re connected and the step it is on, for example Reservations with how many are loaded. When the sync finishes, the app opens on Ask Hotelmente, the AI assistant. Today at a glance opens the Overview, with the Action Center already filled in.

• Read the Overview and the Action Center: they show what needs attention now.
• Open AI settings: the counter next to it in the menu, for example (3/5), shows how much is left to set up.
• Invite your team in Users & team, with the right role for each person.
• Open Property info from the property name at the top right and walk the Amenities checklist.
• Fill in your business details in Account info, used on your Hotelmente invoices.
• Have more hotels? Add them in Account info → Properties.

Only an owner can choose the platform, pay for products and connect Cloudbeds. Until the owner finishes, you see Almost ready on the Hotelmente home, and your products open the moment they are done. Ask the owner to complete the setup.

Hotelmente remembers which product and country page you came from and suggests it in the plan step. If it is not switched on in your country yet, you can join its waitlist for free, choose your country and click Set up now to fill in its setup in advance. Hotelmente AI can be subscribed right away.

Yes. Write to us through the contact page and choose Sales and demos. Tell us your hotel and what you want to see, and we arrange a walkthrough with your own questions.

Click Help center under Settings, at the bottom of the menu. It opens this help center on the topic about the page you are on, in your language. You can also ask Ask Hotelmente, the AI assistant, about your own numbers. For anything else, write to us through the contact page and choose Customer support.

The Hotelmente home is where you set up: platform, plan, payment and the Cloudbeds connection. Afterwards it shows My products, your platform and billing. The app is where you work: the menus of Hotelmente AI, Hotelmente PAY and Hotelmente FACTURA, and Settings at the bottom of the menu (Account info, Users & team, Help center and Sign out). Property info is in the drop-down under the property name at the top right.