Plans and billing

Each product has its own monthly price and is subscribed to separately:
- Hotelmente AI: $125/month per property.
- Hotelmente PAY: $45/month per connection (software + bank), per property.
- Hotelmente FACTURA: $25/month per country, per property.

There are no forced bundles: you can use only Hotelmente AI, or add PAY and FACTURA once Hotelmente switches them on in your country. You pay only for the products you subscribe to.

With several properties, a pack lowers every price: 10% off with a 5-property pack and 20% off with a 10-property pack. You pay monthly by card through Stripe, or with PayPal, and can cancel anytime. Each product’s page on this website shows its current price and is always the reference.

On each product’s page of this website (Hotelmente AI, Hotelmente PAY and Hotelmente FACTURA), on the Solutions page, and in the plan step on the Hotelmente home, which adds up your total per month before you pay. Prices are in US dollars. They can differ per product, per connection (software + bank) for Hotelmente PAY and per country for Hotelmente FACTURA. The price you see when you subscribe is the one you are charged.

Yes, with a pack for your group of properties:
- 1 property: standard prices.
- 5-property pack: 10% off every product of every property.
- 10-property pack: 20% off every product of every property.
- More than 10: contact us for a price for your group.

An owner chooses the pack in Account info → Properties. The discount applies to new subscriptions from the moment you choose it. You cannot choose a pack smaller than the number of properties you already have.

You pay your subscription monthly by card through Stripe (Pay by card), or with PayPal (Pay with PayPal). You choose when you check out. The payment happens on Stripe’s or PayPal’s secure page, in your language; Hotelmente does not see or store your card number.

While Hotelmente is switching on online payments, the plan step can show Start in test mode (no charge), with a note that test mode is on. A test subscription switches your products on without charging anything, and shows as test mode in Account info → Subscription. Owners can cancel a test subscription there. Hotelmente switches test mode off once payments are live.

Hotelmente PAY is priced per connection, per property: your property system plus your bank, such as Cloudbeds + BAC. A connection works in the countries where its bank operates. Hotelmente FACTURA is priced per country, per property, because each country has its own tax authority. In the plan step you choose the connection and the country of your bank for PAY, and the country for FACTURA; the price shown is the one for your choice.

Yes. Hotelmente FACTURA works on its own. In FACTURA settings, an owner chooses the payments it invoices: direct bookings, Booking.com, Expedia, Airbnb, other channels and, if you have it, Hotelmente PAY.

An owner opens My products on the Hotelmente home and clicks Add to my plan, or opens Account info → Subscription and clicks Add or change products. Choose the product (and the country for PAY or FACTURA) and pay. Each checkout starts its own monthly subscription for the property you are in. New products use the same Cloudbeds connection you already have.

If the product has its own subscription, cancel that subscription with Manage payment in Account info → Subscription. If you bought several products in one checkout, they share one subscription: write to our billing team through the contact page, or cancel it and add back the products you keep.

The subscription is monthly and you can cancel anytime. An owner opens Account info → Subscription and clicks Manage payment next to the subscription:
- Card: Stripe’s secure page opens, where you can update the card or cancel.
- PayPal: your PayPal automatic payments page opens, where you cancel it.

The same Manage button is under Billing on the Hotelmente home.

When the payment provider reports that the subscription has ended, its products switch off: their pages show a lock, and if Hotelmente AI is no longer active, you land on the Hotelmente home instead.

Your account, team, settings and synced data stay until an owner deletes them, so you can subscribe again later and pick up where you left off. Nothing in Cloudbeds changes.

Your account shows Payment past due in Account info, and your products keep working while the payment provider retries. Update your card with Manage payment in Account info → Subscription, or check your PayPal account. If the subscription is finally cancelled by the provider, its products switch off until you subscribe again.

In Account info → Subscription, click Manage payment next to your card subscription. Stripe’s secure page opens, where you can change the card on file. Only owners can manage billing.

In Account info, Subscription lists:
- Your products: each one with its status (for example Active, Waitlist or Not on your plan) and its monthly price.
- Subscriptions: what each one covers, the amount per month, how it is paid (card, PayPal or test mode), the start date and its status.
- The total per month and the email where invoices go.

Owners also see Manage payment, Add or change products and Delete this hotel account.

Stripe and PayPal keep a record of every monthly charge, and card customers can see their payment history through Manage payment. Account info → Subscription shows the email where invoices go: the billing email in Business details, or the billing contact, or your own email if neither is set. If you need a document with your company’s tax details, fill in Business details and write to our billing team through the contact page.

Only owners. Managers and viewers use the products that are active and can see Account info → Subscription, but cannot subscribe, cancel, join a waitlist, change the payment method, choose a pack or add properties.

No. Joining the waitlist for Hotelmente PAY or Hotelmente FACTURA is free. You choose your country, can fill in the product setup in advance, and are never charged until you add the product to your plan. An owner can leave the waitlist anytime with Leave waitlist.

No. The Hotelmente PAY price is your Hotelmente subscription. The terms of your merchant account, including card fees, are agreed between your hotel and your bank.

No. Stripe and PayPal are only how you pay Hotelmente for your subscription. Guest card payments for direct bookings are what Hotelmente PAY is for: it bridges them from Cloudbeds to your own bank, starting with BAC.

Each property has its own products and subscriptions, paid separately, and you manage each one’s billing in its own Account info → Subscription. What they share is the pack: with a 5-property or 10-property pack, every product of every property costs 10% or 20% less. Switch property with the property name at the top right.

Yes. Deleting the hotel account from Account info → Subscription → Delete this hotel account also cancels its active plans. If you want to check before, Manage payment shows each subscription at Stripe or PayPal.

Write to our billing team through the contact page with your hotel name and the charge in question. Refund decisions are handled case by case by the billing team.

If you cancel on the Stripe or PayPal page, you are not charged and the Hotelmente home shows Payment cancelled. You have not been charged. You can start again from the plan step. If you completed the payment, your products switch on when Hotelmente confirms it directly with the provider.