Your booking link and review link

It is the web address of your Cloudbeds booking engine: the page where guests choose dates, pick a room and pay. It starts with hotels.cloudbeds.com/reservation/ followed by your property code.

Every booking made there is a direct booking: no commission to Booking.com or Expedia.

• Step 1: In Cloudbeds, open the Account menu → Settings → Booking Engine.
• Step 2: In the section Where is my Booking Engine?, copy the link.

Always use the exact https address Cloudbeds shows. Menu names can change; see the official guide: myfrontdesk.cloudbeds.com/hc/en-us/articles/1260802040689-Cloudbeds-Booking-Engine-FAQ

No. Hotelmente reads it from Cloudbeds on every sync. Check it under your property name at the top right → Property info → Hotel profile → Booking website, with an Open link to try it.

If Booking website is missing, make sure your booking engine is active in Cloudbeds and click Sync now. To change it, change it in Cloudbeds: Hotelmente picks it up on the next sync.

• Social Media posts (Hotelmente AI): each post links to your booking engine, with the offer dates and promo or package code when there is one, through a short Hotelmente link that counts clicks per post.
• AI-written captions end with a call to book direct.

Without a booking link, Social Media shows: No booking-engine link was found in Cloudbeds, so posts cannot link to booking yet.

• Step 1: In Cloudbeds, open Settings → Booking Engine → Embeds tab.
• Step 2: Choose a button (Large Button or Small Button) or a date picker, and copy its code.
• Step 3: Paste the code into your website, or send it to whoever manages the site.
• Step 4: Open your site on a phone and make a test click.

The simplest option: a normal button on your site that links to your booking link. Cloudbeds notes that its newer web components must not be placed inside iframes (for example some Wix embed boxes). Guide: myfrontdesk.cloudbeds.com/hc/en-us/articles/48154999431451-Cloudbeds-Booking-Engine-Embeds-Tab

• Your website’s main menu and every room page.
• Your Instagram bio and your Facebook Page button.
• Your WhatsApp Business profile and quick replies.
• Your email signature.
• Your Google Business Profile website link.

The more guests start at your own link, the fewer commissions you pay.

Direct bookings start at your booking link. Hotelmente PAY is designed as the bridge between Cloudbeds and your bank for the card payments of those bookings, and Hotelmente FACTURA can invoice them: in FACTURA settings → What FACTURA invoices, Direct bookings covers website or booking engine, phone, walk-in, email and WhatsApp.

It is a link that opens the Write a review box for your hotel on Google. You copy it from your Google Business Profile (see the next questions) and share it yourself: at the front desk, on the check-out receipt, in your email signature.

More reviews help your rating in Reviews and your position against competitors in Competition.

When Competition first looks for your competitors, Hotelmente searches Google for your hotel’s name near your address (from Cloudbeds) and keeps the best match. Reviews and Competition use that listing.

To check it: open Hotelmente AI → Reviews → Google. The reviews shown should be your own hotel’s.

• Step 1: On a computer, open your profile at business.google.com
• Step 2: Click Read reviews, then Get more reviews.
• Step 3: Click the copy icon to copy the link, or save the QR code image.

QR codes can only be created from a computer browser. Menu names can change; see the official guide: support.google.com/business/answer/16816815

Tell us through the contact page, with the link to your hotel on Google Maps or your review link from Google Business Profile. We correct the listing match, and Reviews and Competition use your own hotel from then on.

• A QR code at the front desk and in rooms.
• The check-out receipt and your email signature.
• WhatsApp quick replies after check-out.

Google asks businesses not to offer anything in exchange for reviews. Tips: support.google.com/business/answer/3474122