Google Analytics and Search Console access

Hotelmente has its own Google service account: a Google identity that belongs to Hotelmente, with its own email address. You add that email to your Google Analytics property as a Viewer and to your Search Console website as a user with restricted (read-only) permission. Hotelmente then reads your reports with its own account.

It cannot change your website, your Google account or your settings, and you can remove it at any time in Google.

In Hotelmente AI it appears, with a Copy button, on:
- Website Analytics → Overview, step Give Hotelmente read-only access (for Google Analytics).
- Website SEO → Overview, step Add Hotelmente to your Search Console.

It is the same email on both pages. If a step says Waiting on Hotelmente, Hotelmente is finishing its side: nothing to do, and the email appears there when it is ready.

• Step 1: In Google Analytics, open Admin (gear, bottom left) → Property access management → + → Add users.
• Step 2: Paste Hotelmente’s email, choose the Viewer role and click Add.
• Step 3: In Admin → Property details, copy the Property ID (a number such as 312345678).
• Step 4: In Hotelmente AI → Website Analytics, paste the Property ID and click Connect.

To count direct bookings, also turn on Google Analytics in your Cloudbeds booking engine. The Website Analytics guide in the Hotelmente AI help explains what the page shows. Google’s guide: support.google.com/analytics/answer/9305788

• Step 1: Open search.google.com/search-console and choose your website.
• Step 2: Open Settings → Users and permissions → Add user.
• Step 3: Paste Hotelmente’s email, choose Restricted (read-only) and click Add.
• Step 4: In Hotelmente AI → Website SEO, enter your website address (for example www.yourhotel.com), click Save, then Check again.

Only an owner of the website in Search Console can add users. Both kinds of Search Console property work (Domain or URL prefix): Hotelmente picks the one that matches your website address. Google’s guide: support.google.com/webmasters/answer/7687615

• Google Analytics says Hotelmente has no access to this property yet.: the email is not added, was added to another property, or has no role. Add it as a Viewer in Admin → Property access management of the property whose ID you pasted.
• Enter the Property ID: numbers only, for example 312345678.: paste only the number, not the measurement ID (G-…).
• Search Console says Hotelmente has no access to this website yet.: add the email as a user in Search Console → Settings → Users and permissions, for the same website you entered in Website SEO.
• The Google Search Console API is not switched on in Hotelmente’s Google Cloud project yet.: this is on Hotelmente’s side; nothing to do.

Search Console data arrives 2 to 3 days late, so Website SEO always ends a few days before today. That is how Google delivers it, not a connection problem.

• Google Analytics: Admin → Property access management, select Hotelmente’s email and remove it.
• Search Console: Settings → Users and permissions, open the menu next to Hotelmente’s email and remove access.

Website Analytics and Website SEO then stop updating. Nothing else changes in your Google accounts.

In Hotelmente, owners and managers can save the Property ID and the website address; viewers only see the status. In Google, you need to be able to manage users: an administrator of the Google Analytics property and an owner of the website in Search Console. If your web person manages them, send them Hotelmente’s email and these steps.