Hotelmente help center
QuickBooks Online and Hotelmente
Hotelmente does not connect to your QuickBooks company, so there is no QuickBooks key or sign-in to set up. Your numbers come from Cloudbeds; here is what you get and what to give your accountant.
10 questions
Can I connect QuickBooks Online to Hotelmente?
No. QuickBooks is not one of the connections a hotel sets up in Hotelmente, and nothing is read from your QuickBooks company. Hotelmente AI → Financial works from your Cloudbeds data: revenue by month and channel, OTA commission and what the hotel really keeps, add-ons, taxes and payments.
Will Hotelmente ask for my Intuit sign-in?
No. There is nothing to approve in Intuit for Hotelmente, and nobody from Hotelmente will ask for your QuickBooks or Intuit password.
Where are my Hotelmente subscription invoices, for my books?
In Settings → Account info → Subscription you see your products, what you pay and the email your Hotelmente invoices go to. Give that email to whoever keeps your books.
What can I hand my accountant from Hotelmente?
- Hotelmente AI → Financial: revenue by month and channel, OTA commission, add-ons, taxes and payments.
- With Hotelmente FACTURA: Invoices and Taxes, each with a CSV download.
- With Hotelmente PAY: Transactions, with a CSV download.
The CSV files open in Excel or Google Sheets.
Does Financial show my costs and profit?
Financial shows what Cloudbeds knows: revenue, OTA commission and what the hotel keeps after it, add-ons, taxes and payments. Costs such as payroll or suppliers live in your accounting, not in Cloudbeds, so they are not part of Financial.
I see Hotelmente in my QuickBooks apps. What is it?
Hotelmente does not read hotel QuickBooks companies. If an app with that name appears in your QuickBooks, an admin of your company can remove it in QuickBooks → Integrations → Manage integrations. If you are unsure, write to us through the contact page.
Do I need to disconnect anything?
No. There is no QuickBooks connection in AI settings, so there is nothing to disconnect in Hotelmente.
My accountant manages QuickBooks. What do I ask?
Nothing about Hotelmente. Share the CSV downloads and the Financial figures with your accountant, or invite them as a viewer in Settings → Users & team so they can read the pages without changing anything.
I see a message that mentions QuickBooks. What do I do?
Write to us through the contact page with the exact message and the page where you saw it. There is nothing to connect or fix on your side.
I use other accounting software. Can I connect it?
Hotelmente does not connect to accounting software. If it would help your hotel, tell us which one you use through the contact page.
Still need help?
Write to us and tell us what you were trying to do. The right team will answer by email.