Hotelmente help center
Hotelmente in El Salvador
What works for hotels in El Salvador today, and how Hotelmente PAY (BAC El Salvador) and Hotelmente FACTURA (Ministerio de Hacienda, DTE) are adapted to the country.
14 questions
What does Hotelmente offer hotels in El Salvador?
Three products over one Cloudbeds connection, built for independent hotels in Latin America and powered by AI:
- Hotelmente AI (reservations, pricing, calendar, frontdesk, guests, financial, website analytics and website SEO, reviews, competition, social media): works today for any hotel in El Salvador on Cloudbeds.
- Hotelmente PAY: direct bookings paid through BAC El Salvador, with each result recorded on the reservation in Cloudbeds.
- Hotelmente FACTURA: electronic invoices filed with the Ministerio de Hacienda for the payments you choose, with or without Hotelmente PAY.
Each product has its own monthly price. The El Salvador page on this website shows the current status of PAY and FACTURA.
Can I use Hotelmente AI in El Salvador today?
Yes. Hotelmente AI works for any hotel on Cloudbeds, wherever it is: create your account, choose your plan, paste your Cloudbeds API key and the app opens after the first sync. It does not depend on your bank or on Hotelmente PAY.
How does Hotelmente PAY work in El Salvador?
In El Salvador, Hotelmente PAY is the Cloudbeds + BAC connection with BAC El Salvador: the guest books direct on your website with the Cloudbeds booking engine, the payment goes from Cloudbeds to BAC El Salvador, which processes the card, and the result is recorded in Cloudbeds. Hotelmente switches it on per connection and country; its current status is on the El Salvador page of this website and in My products. An owner can join the free waitlist with El Salvador as the country and fill in the setup in advance.
Which currencies does Hotelmente PAY use in El Salvador?
US dollars (USD). Guests pay in dollars through BAC El Salvador and your payouts arrive in dollars.
Do I need an account with BAC El Salvador?
Payments in El Salvador go through BAC El Salvador, so your hotel needs a merchant connection with it. If you already have one, add your merchant (affiliate) number in the setup; it is on your BAC merchant statement. If not, the connection is prepared together with Hotelmente and BAC. The credentials BAC gives you are entered by an owner in Hotelmente PAY → PAY settings (see the guide Bank credentials for Hotelmente PAY, in Keys & connections). Card fees are agreed between your hotel and BAC El Salvador.
How does Hotelmente FACTURA work in El Salvador?
Hotelmente FACTURA issues DTEs (Documentos Tributarios Electrónicos) to the Ministerio de Hacienda for the payments you choose: factura electrónica, comprobante de crédito fiscal and nota de crédito. The default for guests is the factura electrónica to the final consumer (consumidor final).
It does not require Hotelmente PAY: in FACTURA settings → What FACTURA invoices you choose the payments, from direct bookings to Booking.com, Expedia, Airbnb and Hotelmente PAY. Confirm requirements with your accountant.
Which tax ID does Hotelmente FACTURA use in El Salvador?
Your NIT or your NRC, whichever you choose as the ID type. The form shows 0614-010190-101-1 as an example of the format.
Which taxes does Hotelmente FACTURA apply in El Salvador?
IVA at 13% and the tourism contribution at 5%, on lodging. These are starting points; each rate is a field you can adjust on your accountant’s advice.
I invoice from more than one location in El Salvador. How is that set up?
In FACTURA settings, the Establecimiento / punto de venta field sets the place or point you invoice from. Leave it empty if you have a single location. Your fiscal address and your region (department and municipality) are required.
Does Hotelmente PAY issue the document for the Ministerio de Hacienda?
No. Hotelmente PAY can email the guest a payment receipt. Electronic documents for the Ministerio de Hacienda are issued by Hotelmente FACTURA, which can invoice your PAY payments.
Does it work with Hacienda’s DTE?
Hotelmente FACTURA is built for DTEs: in El Salvador it issues factura electrónica, comprobante de crédito fiscal and nota de crédito from the payments you choose. An owner enters your access with Hacienda and your certificate under Credentials for sending in FACTURA settings. Documents are issued in US dollars.
Can I issue a comprobante de crédito fiscal to a company?
Yes. The comprobante de crédito fiscal is among the documents Hotelmente FACTURA issues in El Salvador; it is issued when you set the customer as Company / taxpayer with its NIT and NRC before sending. Which document applies in each case is confirmed with your accountant.
Can guests pay with bitcoin through Hotelmente PAY?
No. Hotelmente PAY handles card payments processed by BAC El Salvador, in US dollars. Any other payment method stays outside Hotelmente PAY and is recorded in Cloudbeds the way you do today.
Does it work for last-minute beach bookings?
Yes. As soon as the direct booking reaches Hotelmente, the guest can get a BAC El Salvador payment link and pay from a phone, so the payment is on the reservation before they arrive.
Still need help?
Write to us and tell us what you were trying to do. The right team will answer by email.