Hotelmente help center
Hotelmente in Honduras
What works for hotels in Honduras today, and how Hotelmente PAY (BAC Honduras) and Hotelmente FACTURA (SAR) are adapted to the country.
13 questions
What does Hotelmente offer hotels in Honduras?
Three products over one Cloudbeds connection, built for independent hotels in Latin America and powered by AI:
- Hotelmente AI (reservations, pricing, calendar, frontdesk, guests, financial, website analytics and website SEO, reviews, competition, social media): works today for any hotel in Honduras on Cloudbeds.
- Hotelmente PAY: direct bookings paid through BAC Honduras, with each result recorded on the reservation in Cloudbeds.
- Hotelmente FACTURA: electronic invoices filed with SAR (Servicio de Administración de Rentas) for the payments you choose, with or without Hotelmente PAY.
Each product has its own monthly price. The Honduras page on this website shows the current status of PAY and FACTURA.
Can I use Hotelmente AI in Honduras today?
Yes. Hotelmente AI works for any hotel on Cloudbeds, wherever it is: create your account, choose your plan, paste your Cloudbeds API key and the app opens after the first sync. It does not depend on your bank or on Hotelmente PAY.
How does Hotelmente PAY work in Honduras?
In Honduras, Hotelmente PAY is the Cloudbeds + BAC connection with BAC Honduras: the guest books direct on your website with the Cloudbeds booking engine, the payment goes from Cloudbeds to BAC Honduras, which processes the card, and the result is recorded in Cloudbeds. Hotelmente switches it on per connection and country; its current status is on the Honduras page of this website and in My products. An owner can join the free waitlist with Honduras as the country and fill in the setup in advance.
Which currencies does Hotelmente PAY use in Honduras?
Lempiras (HNL) and US dollars (USD). You choose whether guests are charged in lempiras and dollars or in just one, and which of the two your BAC Honduras payouts arrive in.
Do I need an account with BAC Honduras?
Payments in Honduras go through BAC Honduras, so your hotel needs a merchant connection with it. If you already have one, add your merchant (affiliate) number in the setup; it is on your BAC merchant statement. If not, the connection is prepared together with Hotelmente and BAC. The credentials BAC gives you are entered by an owner in Hotelmente PAY → PAY settings (see the guide Bank credentials for Hotelmente PAY, in Keys & connections). Card fees are agreed between your hotel and BAC Honduras.
How does Hotelmente FACTURA work in Honduras?
Hotelmente FACTURA issues documents under SAR’s electronic invoicing for the payments you choose: factura electrónica and nota de crédito electrónica. The default for guests is the factura electrónica.
It does not require Hotelmente PAY: in FACTURA settings → What FACTURA invoices you choose the payments, from direct bookings to Booking.com, Expedia, Airbnb and Hotelmente PAY. Confirm requirements with your accountant.
Which tax ID does Hotelmente FACTURA use in Honduras?
Your RTN. The form shows 08011999123456 as an example of the format.
Which taxes does Hotelmente FACTURA apply in Honduras?
ISV at 15% and the tourism tax at 4%, on lodging. These are starting points; each rate is a field you can adjust on your accountant’s advice.
I invoice from more than one location in Honduras. How is that set up?
In FACTURA settings, the Establecimiento / punto de emisión field sets the place or point you invoice from. Leave it empty if you have a single location. Your fiscal address and your region (department and municipality) are required.
Does Hotelmente PAY issue the document for SAR (Servicio de Administración de Rentas)?
No. Hotelmente PAY can email the guest a payment receipt. Electronic documents for SAR (Servicio de Administración de Rentas) are issued by Hotelmente FACTURA, which can invoice your PAY payments.
What do I need to invoice electronically with SAR?
To fill in Hotelmente FACTURA in Honduras: your RTN, legal name, fiscal address, department and municipality, and your establishments or issuing points if you have more than one. In Numbering and environment, an owner adds your authorized ranges (CAI, from and to, deadline), and your SAR access goes under Credentials for sending.
How are ISV and the tourism tax handled?
The tax settings come with two fields: ISV at 15% and the tourism tax at 4%, on lodging. These are starting points to check with your accountant.
Does it work for international guests in Roatán or Utila?
Yes. The guest books direct, gets the BAC Honduras payment link and pays by card from wherever they are, instead of a bank transfer you have to confirm by hand. The payment is recorded on the reservation in Cloudbeds.
Still need help?
Write to us and tell us what you were trying to do. The right team will answer by email.