HotelmenteINTELLIGENCE

17 questions

My hotel is outside Central America. Can I use Hotelmente?

Yes, Hotelmente AI. It works for any hotel on Cloudbeds, from Mexico to Patagonia and beyond: all it needs is your Cloudbeds API key. Hotelmente PAY and Hotelmente FACTURA are offered for Costa Rica, Panama, Guatemala, Honduras, El Salvador and Nicaragua, because each depends on a local bank and a local tax authority.

Can I use Hotelmente in Mexico?

Hotelmente AI, yes, with Cloudbeds. Hotelmente PAY and Hotelmente FACTURA do not cover Mexico, so Hotelmente FACTURA does not issue CFDI. If you want them there, tell us through the Contact page (Custom solution) with your bank.

Can I use Hotelmente in Colombia?

Hotelmente AI, yes, with Cloudbeds. Hotelmente PAY and Hotelmente FACTURA do not cover Colombia, so Hotelmente does not issue electronic invoices there. Tell us through the Contact page (Custom solution) if you want them.

What about Peru, Chile, Argentina or Ecuador?

The same: Hotelmente AI works for any hotel on Cloudbeds in those countries. Hotelmente PAY and Hotelmente FACTURA do not cover them. Each country needs its own banks and its own tax authority rules, so hotels telling us their country helps decide where Hotelmente goes next.

Can I use Hotelmente in the Dominican Republic?

Hotelmente AI, yes, with Cloudbeds. Hotelmente PAY and Hotelmente FACTURA do not cover the Dominican Republic. Write to us from the Contact page (Custom solution) to ask for it.

Does Hotelmente work in Brazil?

Hotelmente AI works for hotels on Cloudbeds in Brazil. The app and this website are in English and Spanish; Portuguese is not offered. Hotelmente PAY and Hotelmente FACTURA do not cover Brazil.

Can a hotel in the United States or Europe use Hotelmente?

Yes, Hotelmente AI works for any hotel on Cloudbeds, wherever it is. Hotelmente is built for hotels in Latin America, and Hotelmente PAY and Hotelmente FACTURA do not cover the United States or Europe.

My country is in Central America or the Caribbean but not on the list. What can I use?

Hotelmente AI, with Cloudbeds. Hotelmente PAY and Hotelmente FACTURA cover Costa Rica, Panama, Guatemala, Honduras, El Salvador and Nicaragua. Tell us your country and bank through the Contact page (Custom solution).

How do I ask for Hotelmente PAY or FACTURA in my country?

Go to the Contact page (/contact, or /es/contacto in Spanish), choose Custom solution (other software or bank), and tell us your country, your bank and your property system. It helps decide which countries and banks Hotelmente connects.

Can I join the PAY or FACTURA waitlist from another country?

No. The waitlist asks you to choose one of the countries Hotelmente PAY and Hotelmente FACTURA cover. From another country, use the Contact page (Custom solution) so we know you are interested.

I bank with BAC but my hotel is outside the six countries. Can I use Hotelmente PAY?

Not today. Hotelmente PAY works with the BAC entity of Costa Rica, Panama, Guatemala, Honduras, El Salvador or Nicaragua. Tell us about your case through the Contact page (Custom solution).

Which languages is Hotelmente in?

The app and this website are in English and Spanish, and each person chooses their language. Every page with data has an AI reading marked ✦ AI, written in the reader’s language.

Can Hotelmente AI show amounts in my currency?

Yes. By default Hotelmente shows amounts in US dollars, and you can switch to your property system’s currency, US dollars or euros. Conversions use daily exchange rates.

Can I pay for Hotelmente from any country?

Yes. Subscriptions are paid monthly by card through Stripe, or with PayPal, from any country. Each product’s page shows its price.

Does Hotelmente know my country’s holidays and market?

Hotelmente AI uses holidays and guest countries for its market insights, so it works with the markets your guests come from wherever your hotel is. It reads your own reservations, so the insights are about your hotel, not a generic region.

I am not on Cloudbeds. Does Hotelmente work in my country?

Hotelmente works with Cloudbeds, in any country. Using another system? Tell us from the Contact page (Custom solution), with your country and your system.

I have hotels in several countries, only some in Central America. How does that work?

Each hotel has its own space in Hotelmente. All of them can use Hotelmente AI with Cloudbeds. Hotels in Costa Rica, Panama, Guatemala, Honduras, El Salvador or Nicaragua can also add Hotelmente PAY and Hotelmente FACTURA for their country, or join their waitlists.

Still need help?

Write to us and tell us what you were trying to do. The right team will answer by email.