Hotelmente in Guatemala

Three products over one Cloudbeds connection, built for independent hotels in Latin America and powered by AI:
- Hotelmente AI (reservations, pricing, calendar, frontdesk, guests, financial, website analytics and website SEO, reviews, competition, social media): works today for any hotel in Guatemala on Cloudbeds.
- Hotelmente PAY: direct bookings paid through BAC Guatemala, with each result recorded on the reservation in Cloudbeds.
- Hotelmente FACTURA: electronic invoices filed with SAT (Superintendencia de Administración Tributaria) for the payments you choose, with or without Hotelmente PAY.

Each product has its own monthly price. The Guatemala page on this website shows the current status of PAY and FACTURA.

Yes. Hotelmente AI works for any hotel on Cloudbeds, wherever it is: create your account, choose your plan, paste your Cloudbeds API key and the app opens after the first sync. It does not depend on your bank or on Hotelmente PAY.

In Guatemala, Hotelmente PAY is the Cloudbeds + BAC connection with BAC Guatemala: the guest books direct on your website with the Cloudbeds booking engine, the payment goes from Cloudbeds to BAC Guatemala, which processes the card, and the result is recorded in Cloudbeds. Hotelmente switches it on per connection and country; its current status is on the Guatemala page of this website and in My products. An owner can join the free waitlist with Guatemala as the country and fill in the setup in advance.

Quetzales (GTQ) and US dollars (USD). You choose whether guests are charged in quetzales and dollars or in just one, and which of the two your BAC Guatemala payouts arrive in.

Payments in Guatemala go through BAC Guatemala, so your hotel needs a merchant connection with it. If you already have one, add your merchant (affiliate) number in the setup; it is on your BAC merchant statement. If not, the connection is prepared together with Hotelmente and BAC. The credentials BAC gives you are entered by an owner in Hotelmente PAY → PAY settings (see the guide Bank credentials for Hotelmente PAY, in Keys & connections). Card fees are agreed between your hotel and BAC Guatemala.

Hotelmente FACTURA issues documents under SAT’s FEL (Factura Electrónica en Línea) for the payments you choose: factura (FACT) and nota de crédito (NCRE). The default for guests is the factura a consumidor final (CF).

It does not require Hotelmente PAY: in FACTURA settings → What FACTURA invoices you choose the payments, from direct bookings to Booking.com, Expedia, Airbnb and Hotelmente PAY. Confirm requirements with your accountant.

Your NIT. The form shows 1234567-8 as an example of the format.

IVA at 12% and the INGUAT tourism tax at 10%, on lodging. These are starting points; each rate is a field you can adjust on your accountant’s advice.

In FACTURA settings, the Establecimiento field sets the place or point you invoice from. Leave it empty if you have a single location. Your fiscal address and your region (department and municipality) are required.

No. Hotelmente PAY can email the guest a payment receipt. Electronic documents for SAT (Superintendencia de Administración Tributaria) are issued by Hotelmente FACTURA, which can invoice your PAY payments.

Hotelmente FACTURA is built for FEL: in Guatemala it issues FACT invoices and NCRE credit notes from the payments you choose, through a certificador FEL. The owner enters the certificador access in FACTURA settings.

Yes. In Guatemala, FACTURA settings come with two fields: IVA at 12% and the INGUAT tourism tax at 10%. These are starting points to check with your accountant.

An invoice issued to the final consumer (CF) rather than to a specific NIT. It is the suggested default for guests in Guatemala; you can pick another default in FACTURA settings. Sales of Q2,500 or more need the buyer’s NIT, CUI or passport instead of CF: the document tells you before it is sent.

Hotelmente PAY applies the deposit rule you set: the percentage at booking and how many days before arrival the balance is due. Hotelmente AI shows you well ahead which dates are filling up, so you can adjust before they do.