Hotelmente PAY · Costa Rica
Hotelmente PAY in Costa Rica: hotel card payments through BAC Costa Rica
Card payments for your hotel in Costa Rica, through BAC Costa Rica: deposits at booking, balances before arrival and secure payment links, each recorded on the right reservation in Cloudbeds.
Hotelmente PAY
$45 /month
per bank connection, per property
Join the waitlistJoining the waitlist is free and creates your Hotelmente account.
How billing works
- A monthly price per property. Each product has its own price: you pay only for the ones you use.
- Pay by card through Stripe, or with PayPal. Prices are in US dollars.
- Billed every month. Cancel anytime.
- Several hotels? A pack of 5 properties is 10% off and a pack of 10 is 20% off, on every product. More than 10: contact us.
- Priced per bank connection: your property system plus your bank, such as Cloudbeds + BAC. Card fees stay between your hotel and your bank.
Hotelmente PAY in Costa Rica
- Connection
- Cloudbeds + BAC
- Bank
- BAC Costa Rica
- Currencies
- CRC · USD
- Property system
- Cloudbeds
- Guests pay
- By secure payment link
- Card data
- Stays with the bank
Banks in Costa Rica
The banks Hotelmente PAY works with or plans to work with in Costa Rica.
- BAC Credomatic
- Banco Promerica
- Banco de Costa Rica
- Your bank is not here?Tell us which: it helps us choose the next one.
Connections available in Costa Rica
Hotelmente PAY is sold per connection: your property system plus your bank. These work with the bank’s entity in Costa Rica.
Getting paid at a hotel in Costa Rica
In Costa Rica, many guests book weeks or months ahead, especially for the dry season and the year-end holidays. A deposit at booking protects those nights, and a balance collected before arrival means no chasing payments at the front desk.
Hotelmente PAY is built for the beachfront boutique hotel in Manuel Antonio or Santa Teresa, the lodge by the volcano in La Fortuna, the cloud-forest hotel in Monteverde and the city hotel in San José that run on Cloudbeds and take cards through BAC Costa Rica.
For hotels across Costa Rica
Every destination gets paid differently. Hotelmente PAY adapts with the deposit, balance and reminder rules you set.
Manuel Antonio
Boutique and beach hotels next to the national park, with high-season bookings worth securing with a deposit.
La Fortuna
Lodges and hotels facing Arenal Volcano and its hot springs, often short stays within a wider trip.
Tamarindo
Beach and surf hotels in Guanacaste, with many guests booking from North America and thinking in dollars.
Santa Teresa
Small surf and yoga hotels on the Nicoya Peninsula, where collecting the balance before arrival avoids charging at the desk.
Monteverde
Cloud-forest hotels with one- or two-night stays, where a late cancellation really shows.
San José
City hotels with business guests and travelers passing through before or after touring the country.
What you get in Costa Rica
Deposits at booking
Choose the deposit percentage. The guest gets a BAC Costa Rica payment link with the confirmation.
Balance before arrival
The balance is requested automatically the number of days before arrival you choose, with a reminder before it is due.
Charge in CRC or USD
Charge each guest in the currency that suits them and receive payouts in Costa Rican colones (CRC) or US dollars (USD), as you prefer.
Payment links on demand
Send a link for a deposit, a balance or an open charge from the reservation. You decide how many hours the link stays valid.
Matched to the Cloudbeds folio
Every payment lands on the right reservation and folio, so front desk and accounting see the same numbers.
Automatic receipts
The guest gets a receipt by email as soon as they pay. Nothing to send by hand.
How setup works
- 1
Your business details
Legal name, payments email and whether you already bank with BAC Costa Rica. If you have a merchant (affiliate) number, add it; it is not a card number.
- 2
Currencies
Choose which currency your payouts arrive in (CRC or USD) and which ones you charge guests in.
- 3
Deposits and balances
Deposit percentage, days before arrival for the balance, reminder timing and how long links stay valid.
- 4
Connection with BAC Costa Rica
Your merchant connection with BAC Costa Rica is completed together with Hotelmente and BAC before launch.
What it covers, and what it does not
Hotelmente PAY covers only payments that go through Hotelmente PAY: the deposits, balances and links your hotel collects through BAC Costa Rica. What an OTA such as Booking.com or Expedia collects, and cash payments, follow their usual path.
Hotelmente AI still shows all that revenue in your financial insights, so you see the full picture even when not everything goes through Hotelmente PAY.
Electronic invoicing in Costa Rica
Hotelmente FACTURA issues electronic invoices to the Ministerio de Hacienda for the payments you choose, including Hotelmente PAY payments.
Hotelmente PAY in Costa Rica: questions
Does Cloudbeds connect with BAC in Costa Rica?
Hotelmente PAY is the bridge between Cloudbeds and BAC Costa Rica: the guest pays on the bank’s secure page and the payment is recorded on the right reservation in Cloudbeds. Hotelmente only reads Cloudbeds and records the payment; it does not change reservations or rates.
Does Hotelmente store card data?
No. Guests enter their card details on BAC Costa Rica’s secure page. Hotelmente never sees or stores card numbers.
Can I charge in colones and US dollars in Costa Rica?
Hotelmente PAY in Costa Rica works with Costa Rican colones (CRC) and US dollars (USD). You choose which currency guests are charged in and which one your BAC Costa Rica payouts arrive in. Final details are confirmed with BAC before launch.
Does Hotelmente PAY issue the electronic receipt for Hacienda?
No. Hotelmente PAY emails the guest a payment receipt. Electronic documents for the Ministerio de Hacienda are issued by Hotelmente FACTURA, for the payments you choose.
Does Hotelmente PAY collect OTA reservations or cash?
No. Hotelmente PAY covers only payments that go through Hotelmente PAY. OTA-collected payments and cash follow their usual path.
Save your place in Costa Rica
The waitlist is free and creates your Hotelmente account. Use Hotelmente AI today and set up Hotelmente PAY in advance.
Join the waitlist