Hotelmente PAY · Guatemala
Hotelmente PAY in Guatemala: hotel card payments through BAC Guatemala
Card payments for your hotel in Guatemala, through BAC Guatemala: deposits at booking, balances before arrival and secure payment links, each recorded on the right reservation in Cloudbeds.
Hotelmente PAY
$45 /month
per bank connection, per property
Join the waitlistJoining the waitlist is free and creates your Hotelmente account.
How billing works
- A monthly price per property. Each product has its own price: you pay only for the ones you use.
- Pay by card through Stripe, or with PayPal. Prices are in US dollars.
- Billed every month. Cancel anytime.
- Several hotels? A pack of 5 properties is 10% off and a pack of 10 is 20% off, on every product. More than 10: contact us.
- Priced per bank connection: your property system plus your bank, such as Cloudbeds + BAC. Card fees stay between your hotel and your bank.
Hotelmente PAY in Guatemala
- Connection
- Cloudbeds + BAC
- Bank
- BAC Guatemala
- Currencies
- GTQ · USD
- Property system
- Cloudbeds
- Guests pay
- By secure payment link
- Card data
- Stays with the bank
Banks in Guatemala
The banks Hotelmente PAY works with or plans to work with in Guatemala.
- BAC Credomatic
- Banco Promerica
- Your bank is not here?Tell us which: it helps us choose the next one.
Connections available in Guatemala
Hotelmente PAY is sold per connection: your property system plus your bank. These work with the bank’s entity in Guatemala.
Getting paid at a hotel in Guatemala
In Guatemala, two currencies meet at the front desk: international visitors tend to think in US dollars and domestic guests in quetzales. Hotelmente PAY lets you charge in whichever suits the guest and receive payouts in the one you choose.
It is built for the colonial hotel in Antigua Guatemala, the lakeside hotel on Atitlán, the hotel in Flores for visitors to Tikal, and the lodges of Río Dulce or Semuc Champey, where a deposit at booking secures nights that are hard to resell at the last minute.
For hotels across Guatemala
Every destination gets paid differently. Hotelmente PAY adapts with the deposit, balance and reminder rules you set.
Antigua Guatemala
Colonial and boutique hotels in the heritage city, with peak dates such as Holy Week.
Atitlán
Lakeside hotels in Panajachel and the nearby villages, with guests touring several destinations.
Flores
Hotels on the island of Flores, the base for visiting Tikal, with short stays before or after the park.
Río Dulce
Riverside hotels and lodges, many of them reached by boat.
Semuc Champey
Guesthouses in and around Lanquín, where a deposit secures nights that are hard to resell at the last minute.
What you get in Guatemala
Deposits at booking
Choose the deposit percentage. The guest gets a BAC Guatemala payment link with the confirmation.
Balance before arrival
The balance is requested automatically the number of days before arrival you choose, with a reminder before it is due.
Charge in GTQ or USD
Charge each guest in the currency that suits them and receive payouts in quetzales (GTQ) or US dollars (USD), as you prefer.
Payment links on demand
Send a link for a deposit, a balance or an open charge from the reservation. You decide how many hours the link stays valid.
Matched to the Cloudbeds folio
Every payment lands on the right reservation and folio, so front desk and accounting see the same numbers.
Automatic receipts
The guest gets a receipt by email as soon as they pay. Nothing to send by hand.
How setup works
- 1
Your business details
Legal name, payments email and whether you already bank with BAC Guatemala. If you have a merchant (affiliate) number, add it; it is not a card number.
- 2
Currencies
Choose which currency your payouts arrive in (GTQ or USD) and which ones you charge guests in.
- 3
Deposits and balances
Deposit percentage, days before arrival for the balance, reminder timing and how long links stay valid.
- 4
Connection with BAC Guatemala
Your merchant connection with BAC Guatemala is completed together with Hotelmente and BAC before launch.
What it covers, and what it does not
Hotelmente PAY covers only payments that go through Hotelmente PAY: the deposits, balances and links your hotel collects through BAC Guatemala. What an OTA such as Booking.com or Expedia collects, and cash payments, follow their usual path.
Hotelmente AI still shows all that revenue in your financial insights, so you see the full picture even when not everything goes through Hotelmente PAY.
Electronic invoicing in Guatemala
Hotelmente FACTURA issues electronic invoices to the SAT (Superintendencia de Administración Tributaria) for the payments you choose, including Hotelmente PAY payments.
Hotelmente PAY in Guatemala: questions
Does Cloudbeds connect with BAC in Guatemala?
Hotelmente PAY is the bridge between Cloudbeds and BAC Guatemala: the guest pays on the bank’s secure page and the payment is recorded on the right reservation in Cloudbeds. Hotelmente only reads Cloudbeds and records the payment; it does not change reservations or rates.
Does Hotelmente store card data?
No. Guests enter their card details on BAC Guatemala’s secure page. Hotelmente never sees or stores card numbers.
Can I charge in quetzales and US dollars in Guatemala?
Hotelmente PAY in Guatemala works with quetzales (GTQ) and US dollars (USD). You choose which currency guests are charged in and which one your BAC Guatemala payouts arrive in. Final details are confirmed with BAC before launch.
Can I require a deposit for peak dates, like Holy Week in Antigua?
Hotelmente PAY applies the deposit rule you set: the percentage at booking and how many days before arrival the balance is due. Hotelmente AI shows you well ahead which dates are filling up.
Does Hotelmente PAY collect OTA reservations or cash?
No. Hotelmente PAY covers only payments that go through Hotelmente PAY. OTA-collected payments and cash follow their usual path.
Save your place in Guatemala
The waitlist is free and creates your Hotelmente account. Use Hotelmente AI today and set up Hotelmente PAY in advance.
Join the waitlist