Your account and sign-in

Click Get started and fill in your company, your hotel name, your name, your work email, an optional phone number and a password of at least 10 characters. Accept the terms and click Create account. Hotelmente sends a 6-digit code to your email: enter it to confirm the address, then continue with your platform and plan.

The person who signs up becomes the first owner of the hotel.

The company is the business that owns or runs the hotel, and it fills the legal name in Business details. The hotel name is how the property is called in Hotelmente: in your list of properties, in invitations and in emails. Owners can change both later in Account info → Business details.

It is optional. It helps our team reach you about your account, and its country code helps Hotelmente suggest your country for Hotelmente PAY and FACTURA. The country-code list starts on your browser’s country; change it if needed.

The code has 6 digits and expires 15 minutes after it is sent. If it expires, click Send a new code: each new code replaces the previous one.

For security, you can ask for up to 5 codes per hour, and after 5 wrong tries you need a new code.

Log in with your email and password. Because the email is not confirmed yet, Hotelmente sends a fresh code and takes you to Check your email. Enter the latest code to continue.

That email already has a confirmed Hotelmente login. Log in instead, or use Forgot password? if you do not remember the password. To add another hotel to the same login, an owner adds it in Account info → Properties, or the hotel invites you.

• At least 10 characters, and at most 200.
• Not a single character repeated, such as aaaaaaaaaa.

When you change it in Sign-in & security, a meter shows how strong it is, from Too short to Very strong. A short sentence is easy to remember and hard to guess.

Open Log in, enter your email and password and click Log in. You go straight to the app if Hotelmente AI is active and Cloudbeds is connected; otherwise to the Hotelmente home to finish the setup.

On the login page, click Forgot password? and enter your email. If it has a Hotelmente account, you receive a 6-digit code that expires in 15 minutes. Enter it with a new password and click Save and log in. For security, resetting the password signs you out on every device.

Open Account info, Sign-in & security. Enter your current password, the new one and repeat it, then click Change password. Show passwords lets you check what you typed. Changing it signs you out on every other device.

A login lasts 14 days and is extended automatically while you keep using Hotelmente. If you do not use it for 14 days, you log in again.

Account info, Sign-in & security lists Where you are signed in: each device, named by browser and system (for example Chrome on Windows) with the date it signed in. The one you are using is marked This device. It also shows your last sign-in.

In Sign-in & security, click Sign out {n} other devices (the button shows how many). Every session except the one you are using ends right away. Use it if you logged in on a shared computer or lost a phone.

Click Sign out at the top of any page, or at the end of the menu. On the Hotelmente home it is at the top right.

Hotelmente does not offer two-step sign-in today. Protect your login with a strong password you use nowhere else, and sign out devices you no longer use in Sign-in & security.

Your email is your login and is shown in Your profile without an edit option. To move to a new email, ask an owner to invite the new address and then remove the old one, or contact support if you are the only owner.

English and Spanish, for the app, the Hotelmente home, the sign-up and login pages, server messages and the emails Hotelmente sends you. Each person on the team has their own language.

Click EN or ES at the top of any page, or choose it in Account info, Your profile and click Save profile. The page reloads in that language.

Your choice is saved on your login, so it follows you: when you log in on another device, Hotelmente opens in your language.

Emails from Hotelmente, such as codes and invitations, use your saved language. AI analyses are written in the language you are using and saved per language, so a colleague who uses the other language keeps their own. Invitations go out in the language of the person who sends them.

Click the property name at the top right of the app. The drop-down lists your properties, with a check next to the one you are in: click another one and the app reloads on it. Your role can be different in each hotel.

If you were invited to a hotel of another owner and it is not in that list, switch to it with the hotel selector on the Hotelmente home.

It is the property you are working in. Click it to open its drop-down:
- Your properties: the properties of your group, with a check next to the current one. Click another to switch.
- Property info: how the property is set up in Cloudbeds.
- Add a property (owners): opens Account info → Properties.

On a phone, the button shows a short version of the name.

After 5 wrong passwords for the same email, logging in is paused for 15 minutes to protect the account. There is also a limit on attempts from the same network. Wait and try again, or reset your password with Forgot password?.

Your login ended, because 14 days passed without use, you changed or reset your password, or someone signed out your other devices. Log in again.