Connections and Cloudbeds

In AI settings, the one settings page of Hotelmente AI, in the menu: Your property system (Cloudbeds, its key and last test), the connections (exchange rates, public holidays, the AI engine, Facebook Page + Instagram, Google Analytics (Website Analytics), Google Places and competitor prices) and Your data (last sync and the sync buttons).

Hotelmente PAY and Hotelmente FACTURA have their own settings pages. The counter next to each settings page in the menu, for example (2/4), shows how much is set up.

In Cloudbeds:
- Open Account, then Apps & Marketplace, then API Credentials.
- Create an API key with read access for your property.
- Copy the whole key and paste it into Hotelmente.

Hotelmente tests the key before saving it, then starts bringing in your data (a few minutes).

No. Each hotel has one property-system connection, shared by Hotelmente AI, Hotelmente PAY and Hotelmente FACTURA. You connect it once, during setup on the Hotelmente home.

In AI settings, under Your property system: the property name, the key shown only as its last 4 characters with the date it was saved, the result of the last test with its date, and a status: Connected, Error if the last test failed, or Reconnect needed.

It asks Cloudbeds whether the saved key still works and which property it reaches, without changing anything. The result, for example Connected to your property name, is saved with the date. Only owners can run it.

In AI settings, an owner clicks Replace key, pastes the new key and saves it. Hotelmente tests the new key first: if it fails, you see why and your current key is unchanged. A key that does not work never replaces one that does.

In AI settings, an owner clicks Disconnect and confirms. Hotelmente stops syncing and permanently deletes the saved key. Your synced history stays until you delete it with Delete synced data. Until you connect again, the app takes you to the Hotelmente home to connect.

Disconnecting does not cancel your subscription; cancel it separately with Manage payment if you want to stop paying.

• Cloudbeds (test, replace key, disconnect) and Delete synced data: owners only.
• The other connections in AI settings, such as Facebook and Instagram, Google Analytics, holidays and currency: owners and managers.
• Sync changes and Full sync: owners and managers.
• Viewers see everything but change nothing.

• Connected or Active: working.
• Not connected: available, waiting for you to connect it.
• Error: the last test failed; open it to see why.
• Included: Hotelmente provides it; nothing to set up.
• Being set up by Hotelmente: it switches on by itself, with nothing for you to do.

Each row is also labelled Recommended or Optional.

Click Connect (or Manage, or Details) on its row. A window explains what it does and how to connect it step by step. Fill in the fields and click Save & test: Hotelmente saves your details and runs a harmless test call, then shows the result. Documentation opens the provider’s own guide.

Open it with Manage and click Disconnect, then confirm. Hotelmente deletes the saved keys for that service. Features that depend on it stop until you connect it again. Included services cannot be disconnected.

Services Hotelmente runs for you, with nothing to set up or pay separately:
- The AI engine, which writes the ✦ AI readings, analyses, replies and posts (in AI settings).
- Google Places, for competitors and ratings, and competitor prices from Google Hotels (in AI settings).
- Public holidays and daily exchange rates, always on (in AI settings), where you can add countries or choose your currency.

If a service shows Being set up by Hotelmente, it switches on by itself when ready.

Not today: Hotelmente does not connect to your accounting software. Financial, in Hotelmente AI, works from what Cloudbeds records, including OTA commission and what you really keep. If you need Hotelmente data in your accounting, tell us through the contact page and choose Custom solution.

In Meta for Developers, open the Graph API Explorer, get a Page access token for your hotel’s Page (not your personal page) with the publishing and insights permissions, extend it, and copy the Page token from me/accounts: it does not expire. In AI settings, open Facebook Page + Instagram, paste it with your Page name or ID and test it. Hotelmente checks it is your hotel’s Page and fills in the Page and Instagram numbers. Step by step: Keys & connections.

• In Google Analytics, open Admin → Property access management and add Hotelmente’s email (shown on the Website Analytics page) with the Viewer role. No password is shared, and you can remove the access at any time.
• In Admin → Property details, copy your Property ID (numbers only).
• In AI settings, open Google Analytics (Website Analytics), paste it, Save, then Test.
• To count direct bookings, turn on Google Analytics in your Cloudbeds booking engine.

Analytics then shows visits, where they come from and your direct bookings.

Both are in AI settings:
- Public holidays: works automatically for your top guest countries. Add up to 10 more with country codes such as US, CA or DE, separated by commas.
- Exchange rates: choose which currency Hotelmente shows money in, your property system’s currency, US dollars or euros. Every page then shows amounts in that currency, converted with daily rates.

Next to AI settings, PAY settings and FACTURA settings in the menu, a counter such as (3/5) shows how many of the required items are entered; it turns green when everything is set up. On each product’s index page, the settings square says the same, for example 3 of 5 set up.

For Hotelmente PAY and FACTURA, until setup is complete, their pages open the settings page with a step-by-step guide of what is still needed.

Every key and token you give Hotelmente is stored encrypted, in your hotel’s own space with its own encryption key. It is never shown again in full, never sent to your browser, and kept out of logs and away from the AI. Screens only show that a key is saved and its last 4 characters. To change a secret, type a new one; leaving the field blank keeps the saved one.

The connections now live in AI settings. Old links to Integrations, or to Connections in Account info, open AI settings automatically.

Hotelmente works with Cloudbeds. Using another system? Tell us: write to us through the contact page, choose Custom solution and name the system you use.