The Account info page

Account info, under Settings at the bottom of the menu, has seven sections:
- Overview: your plan, connection and team at a glance.
- Your profile: your name, title, phone and language.
- Properties: your properties, packs for several hotels, and adding a property.
- Subscription: your products, what you pay and how.
- Business details: legal name, tax ID, contact details and address, filled from Cloudbeds.
- Contacts: who Hotelmente talks to about management, billing and technical matters.
- Sign-in & security: password and the devices you are signed in on.

Click a section in the row of tabs at the top; a short line under it says what the section is for. At the bottom, More in your account lists every other section with a short description, and the Next button goes to the following one. Each section has its own link, so you can bookmark it.

Your hotel’s main photo from Cloudbeds, its name, legal name, city and country, and the products that are active. Below, four figures: Plan (what you pay per month and how, or Payment past due), Property system (Cloudbeds with the last 4 characters of the key and the last sync), Team (how many people and who the owners are) and Customer since, with your account number.

The Overview shows Account followed by a short code. Include it when you write to support or billing, so we find your hotel quickly.

• Company: legal name (razón social), hotel name and tax ID (cédula jurídica, RUC, NIT).
• Contact: business email, billing email, phone and website.
• Address: street, second line, city, province or state, postal code and country.
• Regional settings: time zone, language and currency.

They are used on your Hotelmente invoices and receipts and, with Hotelmente FACTURA, on your electronic invoices. Click Save business details when you are done.

Hotelmente compares each field with what Cloudbeds has. Matches Cloudbeds means they are the same. If they differ, or the field is empty, the hint shows the Cloudbeds value and a Use button that copies it into the field. Nothing is saved until you click Save business details.

It fills every empty field with what Cloudbeds has, such as legal name, email, phone, address, time zone, language and currency. Fields you already filled in are left alone. Review the result, then click Save business details.

No. Business details are stored in Hotelmente only. Your property profile in Cloudbeds stays as it is; to change what guests see there, edit it in Cloudbeds.

Only owners. Managers and viewers can read them, with a note that only an owner can change these details. Everyone can edit their own profile and password.

They tell Hotelmente who to talk to, with name, email and phone for each:
- General manager: the main decision maker for the hotel.
- Billing & invoices: receives Hotelmente invoices and payment notices.
- Technical contact: property system, website and integrations.

Contacts do not need a Hotelmente login. That’s me fills in your own details. Click Save contacts when done.

Your full name, job title, mobile phone and language, plus your email, which is your login and shows whether it is verified. The top shows your role in this hotel and since when you are a Hotelmente member. Click Save profile. Changing the language reloads the app in it.

Three parts:
- Your properties: each property of your group, with Viewing now on the current one and Open on the others. Each property is independent: its own Cloudbeds connection, data, products and settings.
- Packs for several properties: 1 property (standard prices), 5 properties (10% off every product), 10 properties (20% off) and More than 10 (Contact us). Your pack is marked, and a counter shows how many properties of the pack you use.
- Add a property: type its name and click Add property.

Only owners can change the pack or add properties.

An owner opens Account info → Properties, or clicks the property name at the top right → Add a property.
- With a single property, first choose a 5-property or 10-property pack.
- Type the name of the property and click Add property.
- The new property opens on the Hotelmente home, where you connect its Cloudbeds and choose its products.

You become its owner, and it appears in the drop-down at the top right. When the pack is full, choose a bigger pack, or contact us for more than 10.

Your last sign-in, Change password with a strength meter, and Where you are signed in, with a button to sign out other devices. Hotelmente does not offer two-step sign-in today. Every person, including viewers, can use this section for their own login.

Your products with their status and monthly price, your subscriptions with how each is paid and its status, the monthly total and the email where invoices go. Owners get Manage payment for each subscription, Add or change products, which opens the Hotelmente home, and Delete this hotel account.

Connections now live in AI settings, in the Hotelmente AI menu: your property system (Cloudbeds) with its key, Your data with the sync buttons, exchange rates, public holidays, the AI engine, Facebook Page + Instagram, Google Analytics (and Search Console), Google Places and competitor prices.

Old links to Connections or Integrations open AI settings. The Connections and Cloudbeds topic of this help center explains each one.

An owner opens Account info → Business details, changes Hotel name and clicks Save business details. The new name is used in your list of properties and in invitations. It does not change the name in Cloudbeds; the property name at the top right comes from Cloudbeds when it has one.

No. The currency in Regional settings describes your business. Which currency Hotelmente shows amounts in is chosen separately, under Exchange rates in AI settings: your property system’s currency, US dollars or euros.

To the billing email in Business details. If it is empty, to the billing contact in Contacts, and if that is empty too, to your own email. Account info → Subscription shows which address is used.

An owner opens Account info → Subscription, clicks Delete hotel account and types the hotel name to confirm.

This permanently deletes the hotel from Hotelmente: its synced data, settings, uploaded files, saved keys and team access, and its active plans are cancelled. People who belonged only to that hotel are removed. Nothing in Cloudbeds is touched, and it cannot be undone.

Every section. They can read Properties, Subscription, Business details and Contacts, and they edit only Your profile and Sign-in & security. Managers can also connect and manage services in AI settings, and run syncs.

So documents from Hotelmente to your company can carry your legal name and tax ID, and so Hotelmente FACTURA has your company details ready. It is optional until you need it.