The Property info page

Open it from the property name at the top right → Property info. It shows your hotel as it is set up in Cloudbeds, in eight sections you choose from the Section dropdown: Profile, Rooms, Amenities, Policies, Taxes & fees, Payment methods, Channels and Custom fields. The dropdown shows how many items each section has. Rooms adds how each room type sells, and Amenities is a checklist your team can mark.

From Cloudbeds. Hotelmente reads it and shows it here; it cannot be edited in Hotelmente. To change something, edit it in Cloudbeds and sync: Hotelmente refreshes the profile on every sync, and Sync now on this page refreshes exactly this part.

Hotel profile: legal name, hotel name, type, email, phone, time zone, language, currency (and other accepted currencies), number of photos and amenities listed, the address with a map, your booking website with an Open link, the description from Cloudbeds and when it was last refreshed.

The map uses the latitude and longitude saved in Cloudbeds. If your property has no coordinates there, the map cannot be drawn. Add them in Cloudbeds and sync. When the map shows, Open in Google Maps opens the location.

The map is an OpenStreetMap view centred on your hotel. Only your hotel’s public coordinates are sent to draw it; nothing about your guests or your business figures.

One card per room type, with how many rooms, maximum guests and adults included, up to six photos, the description and features from Cloudbeds. Then how it sold over the last 12 months: occupancy, average rate and revenue, average stay and booking lead time, families, weekend share, cancellations, top channels, top guest countries, best and weakest months. Each room opens a table of every room with its nights sold, occupancy, revenue and average rate.

Click AI room profile on a room type and the AI writes who the room is best for, what to lead with, marketing ideas, price advice and an Instagram caption you can copy with Copy caption. It uses only the room’s description, features and the numbers on the card, never guest data. It is saved per language, and Refresh AI room profile writes a new one.

Everything Cloudbeds says you offer, hotel-wide and per room type. Walk the hotel and mark each one Working, Needs attention or Not offered. For Needs attention, add a note on what needs fixing. Each mark shows who set it and when. Counters at the top show how many are working, need attention or are not checked yet.

Use the filters above the list: All, Needs attention and Not checked yet, each with its count. Click a mark again to clear it.

Owners and managers. Viewers see the checklist and every note but cannot change it. The marks are stored in Hotelmente only and do not change Cloudbeds.

What you advertise on your channels comes from what Cloudbeds lists. If the pool heater, the Wi-Fi in a room or the airport shuttle is not working, guests notice and reviews suffer. The checklist gives your team one shared list of what to fix, and of amenities to remove from Cloudbeds if you no longer offer them.

Check-in and check-out times, whether full payment is required before check-in, whether late check-out is allowed and its charge, and your terms and conditions, which open with a click.

Each tax and fee set up in Cloudbeds, with its type, amount (a percentage or a fixed amount) and whether it is included in the price. Use it to check that what guests are charged matches what you intend.

The payment methods Cloudbeds lists as accepted at the hotel, such as cash or card types. They are read from Cloudbeds; they are not the way you pay Hotelmente.

Booking channels: the sources set up in Cloudbeds, such as your website, OTAs or walk-ins, with their type and whether they are active. The same names appear in Reservations and Financial when Hotelmente shows your channel mix.

Extra details your team records on reservations in Cloudbeds, such as flight number or how the guest found you. Hotelmente lists their names here; it does not read what is typed in them.

Property info appears after the first sync with Cloudbeds. If it is still running, wait for it to finish; otherwise click Sync now at the top. A section that says nothing was found means Cloudbeds has nothing set up for it, or Cloudbeds did not return it for your key.

Cloudbeds is where you set things up. Property info puts them all on one screen your whole team can read, adds how each room type actually sells, writes an AI profile per room for marketing, and gives you a shared amenities checklist. It is a quick way to spot outdated descriptions, missing coordinates or amenities you no longer offer.