Users and team

Three, per hotel:
- Owner: manages everything, including the Cloudbeds connection, the team, the account and billing, the bank for Hotelmente PAY and the settings of Hotelmente FACTURA.
- Manager: uses every feature of the products, but cannot change what only an owner can.
- Viewer: sees every page but cannot change anything, except their own profile and ticking actions.

A hotel always needs at least one owner.

• Property system: connect Cloudbeds, test the connection, replace the key or disconnect (in AI settings).
• Team: invite people, change roles, remove people and cancel invitations.
• Account: edit Business details and Contacts, delete synced data and delete the hotel account.
• Properties: choose a pack and add properties.
• Billing: choose the platform, subscribe, join waitlists, manage payment and cancel.
• Hotelmente PAY: save, test and remove the bank credentials.
• Hotelmente FACTURA: which payments FACTURA invoices, numbering and environment, and the credentials for sending.

Everything in the products: run syncs (Sync now, Sync changes, Full sync), write AI analyses and the owner brief, set up concierge services, prepare, edit, schedule and publish social media posts and set up automated posts, choose competitors, set commissions, mark amenities, upload, tag and delete Media Folder files, and connect or manage services in AI settings, such as Facebook and Instagram or Google Analytics. Managers can also fill in the Hotelmente PAY setup and the FACTURA tax settings form, send and refund PAY payments, and issue, send and credit FACTURA documents.

A viewer sees every page, including numbers, analyses already written, Property info, the Media Folder and Account info → Subscription, and can download files. They can tick actions Done or Dismiss in the Action Center, edit their own profile and language, change their password and sign out their other devices. Everything else is read-only; buttons such as Sync now are hidden.

An owner opens Users & team, types the person’s email under Invite someone, chooses a role (Manager is preselected) and clicks Send invite. The person receives an email with a link that works for 7 days. Pending invitations are listed under Invitations waiting with their role and expiry date.

Open the link in the email. The page shows the hotel, your role and your email. If you are new to Hotelmente, enter your name and choose a password of at least 10 characters. If you already have a Hotelmente login with that email, enter your existing password and the hotel is added to it. Click Accept invitation.

To resend, invite the same email again: the new invitation replaces the old one and the old link stops working. To cancel, click Cancel next to it under Invitations waiting. Invitations expire by themselves after 7 days.

In Users & team, an owner chooses the new role from the dropdown next to the person. The change applies right away. You cannot change your own role; another owner has to do it.

In Users & team, an owner clicks Remove next to the person and confirms. They lose access to this hotel right away and are signed out of it. Their login stays if they belong to other hotels.

A hotel always needs at least one owner. The last owner cannot be removed or changed to another role: make someone else an owner first.

Invite the new person as Owner, or change their role to Owner once they have joined. Then they can change your role or remove you. Update Contacts and the billing email in Account info if they change too.

Remove them in Users & team: they lose access right away. If they were a contact or received invoices, update Contacts and the billing email in Account info.

Hotelmente does not limit the number of people on a hotel. For security, an owner can send up to 20 invitations per hour.

Everyone with access: name and email, marked (you) for yourself, with their role. Owners come first, then managers, then viewers. Owners see a role dropdown and Remove for everyone else; others see the role only.

Yes, with one login. Each hotel invites them separately and can give them a different role, and an owner who adds a property in Account info → Properties becomes its owner. They switch with the property name at the top right; a hotel of another owner can also be opened from the hotel selector on the Hotelmente home.

The team is who can log in to your hotel. Contacts, in Account info, are who Hotelmente should talk to about management, billing and technical matters; they do not need a login.

• Owner: the business owner and whoever handles billing and the Cloudbeds connection.
• Manager: the general manager, revenue or reservations lead, and marketing, who act on the recommendations.
• Viewer: partners, investors, accountants or front-desk staff who only need to read.

If they belong to no other hotel, logging in shows that their account is not linked to a hotel. If they belong to other hotels, they only see those.