Media Folder

• Photos: every hotel and room photo from Cloudbeds (they come in by themselves, in a sub-folder for the hotel gallery and one per room type) plus the photos you upload (Uploaded), JPEG, PNG or WebP up to 15 MB each.
• Videos: videos you upload, MP4, MOV or WebM up to 200 MB each: room tours, reels, drone shots.
• Logos: your logo files, PNG, JPEG or WebP up to 5 MB. Open a logo and click Use on social media photos to place it on your post photos.

Favorites shows what you starred in every folder. Tags, captions and favourites work in every folder, so a tag like spa finds the photos, videos and logos that have it.

Open the folder (Photos, Videos or Logos) and click Upload, or drag files from your computer onto the grid: they go into the open folder. You can upload several at once, and a line shows each file as it goes up. Hotelmente checks what each file really is from its content, not its name. The Media Folder holds up to 500 uploaded files.

Only managers and owners can upload or delete. Photos from Cloudbeds cannot be deleted here, only in Cloudbeds.

Open Videos and click Upload, or drag the files onto the grid. MP4, MOV and WebM videos up to 200 MB each are accepted: room tours, reels, drone shots. Give them tags and a caption like any photo. In Social Media, a post can use a video; it goes out as a Facebook video and an Instagram Reel.

Upload your logo to Logos (PNG with a transparent background looks best; JPEG and WebP also work, up to 5 MB). Open it and click Use on social media photos: Hotelmente then places it on your post photos, like a signature, and the logo shows it is in use. If you delete that logo, it is also removed from your social media photos; posts already published keep it.

Only the people of your hotel, signed in to Hotelmente. Uploaded files are kept in your hotel’s own space and are not public. The one exception: a photo or video used in a social media post gets an unguessable public link, so Facebook and Instagram can fetch it to publish.

Your photos, videos and logos in one place, in the Hotelmente AI menu. Photos from Cloudbeds come in by themselves; you upload anything else. You can search names, captions and tags, filter by shape, tag or Instagram-ready, mark favourites, add your own tags and captions, let the AI tag photos, and download photos as a ZIP. Social Media uses it too: automated posts pick their photo or video from the tags, folders or favourites you choose.

Inside Photos, the chips at the top are: All photos, Not tagged yet, one sub-folder for the hotel gallery and one per room type, and Uploaded for your own photos, each with how many photos it has. Photos from Cloudbeds keep the order they have in Cloudbeds.

It reads each photo’s width, height, shape (landscape, portrait or square) and file size. The button shows how many photos are not measured yet. It runs in the background with a progress bar; you can keep working.

A photo is Instagram-ready when its shortest side is at least 1,000 pixels, big enough to fill a phone screen. Photos must be measured first. Room photos in Cloudbeds usually come at about 1,300 to 1,500 by 1,000 pixels, and hotel gallery photos smaller, at about 700 by 490. Tick Instagram-ready only to see just those.

Click ✦ AI tag photos to tag every photo not tagged yet, or ✦ Tag with AI on a single photo. The AI looks at each photo and writes a caption, a description (alt text) and tags, and notes the scene, the quality, whether people appear and what it is best for. It runs when someone clicks, and no guest data is involved.

Click any photo, video or logo to open it. You see it large with its folder, size and file; photos also show shape, Instagram-ready, scene, quality, people and best-for. Edit the Caption, add a tag and press Enter, remove tags with the ×, then click Save. Your tags show dark and AI tags light, and they are kept apart.

Click the star on a file to mark it as a favourite. To act on several files, tick them: a bar shows how many are selected, with a tag to add to the selected files, ★ Favorite, Download selected and Clear.

Type in Search names, captions and tags; it also matches folder names. Combine it with a folder, a shape (Any shape, Landscape, Portrait, Square), a tag, or Instagram-ready only.

The Download (ZIP) button gets the photos from Cloudbeds: all of them, or just the folder you are in. You can also select photos and click Download selected, or open any file, including your uploads, and click Download or Open full size. Files are named by folder and position, with the caption if there is one, so they stay in order. Each ZIP holds up to 300 photos.

Photos from Cloudbeds are managed in Cloudbeds: add, remove or reorder them there and sync. Your own photos, videos and logos are added with Upload or by dragging them in, and removed with Delete when you open them. Captions, tags and favourites you set in Hotelmente stay in Hotelmente and do not change your photos in Cloudbeds.

Owners and managers can upload and delete files, measure, tag, edit captions, mark favourites and run AI tagging. Viewers can browse, search, open and download, but not change anything.

Pick Instagram-ready photos and your videos for posts, let automated posts choose from the tags, folders or favourites you set, put your logo on your social media photos, find every photo of the pool or breakfast by tag, send a room type’s folder to a travel agent or OTA as a ZIP, and spot room types with too few or too small photos before guests do.

In the language you are using when you click, English or Spanish. Tags are stored in lower case so the same tag is not repeated.

After measuring or tagging, Hotelmente tells you how many photos could not be processed, usually because the image link in Cloudbeds did not answer. Try again later; only the photos still missing are processed.

The AI buttons appear for owners and managers once Hotelmente’s AI engine is available on your account. It is included with Hotelmente; if it is still being set up, it switches on by itself. Measure sizes and downloads work without it.

Photos from Cloudbeds come in with the property profile. Make sure the first sync has finished, then open Property info or Account info and click Sync now to refresh the profile. If Cloudbeds has no photos for your property or room types, the Photos folder only shows what you upload.