Concierge: services and extras sold

The list of what your concierge can arrange for guests: transfers, massages, tours, dinners. Each service has a category, a price, a short description and an on/off switch. Click Save services when you are done. It gives your team one clear list of what to offer, and when a guest books a service you confirm and charge it in Cloudbeds.

Under each service, choose the Cloudbeds item or add-on it is charged as. The service then shows what it sold in the last 12 months: units, revenue and the share of stays that bought it. A service with exactly the same name as a Cloudbeds item is matched by itself. Sold in Cloudbeds, not offered yet lists the extras you already charge that are not on your services list yet; + Offer it adds one, already linked.

Everything charged to a stay in Cloudbeds that is not the room itself: items and services, add-ons, custom items and packages, such as transfers, tours, spa, breakfast or late checkout. Hotelmente reads each charge line with its name and quantity and matches it to your Cloudbeds catalog. Voided charges are subtracted.

The last 12 months by default. Use the buttons at the top to switch to the last 90 days, last 30 days, this year so far or last year. Every figure is compared with the same period one year earlier.

• Add-on revenue: total extras sold in the period, against last year.
• Stays that bought: the share of stays arriving in the period that bought at least one extra (the attach rate).
• Per stay: add-on revenue divided by all stays, with the amount per buyer below.
• On top of rooms: add-on revenue as a share of room revenue, with the amount per room-night.

The attach rate is the share of stays that bought at least one extra. It is usually the easiest number to move: if only a small share of guests buy anything, a pre-arrival offer of your best seller can lift it without changing room prices. Hotelmente estimates what reaching a higher attach rate would add at today’s spend per buyer.

Every extra sold in the period, best first: revenue, change against last year, units, number of stays that bought it, the share of all stays, average price and the channel whose guests bought it most. The total of voided charges is shown above the table.

Revenue from extras split by when the charge was created relative to the stay: before arrival, on arrival day, during the stay or after checkout. Guests plan transfers, tours and spa before they travel, so if little is sold before arrival, a pre-arrival offer about 7 days out usually catches that demand.

• Who buys: by channel: the share of stays from each channel that bought something. OTA guests often buy less because they never see your offers.
• By length of stay: 1, 2, 3–4 and 5+ nights. Longer stays usually buy more.
• By room type and Families vs adults: stays, share that bought, spend per stay and revenue.
• By guest country: your top markets by spend on extras.

From your items and add-ons catalog in Cloudbeds. By category adds up revenue for each one. Charges that do not match any catalog item are grouped by their name under Other.

Items in your Cloudbeds catalog with no sales in the selected period, with their category and price. Promote them, change their price or remove them from the catalog so front desk and guests focus on what sells.

Extras already charged to upcoming stays, as pending charges in Cloudbeds: the total amount and the number of charges. In your catalog shows how many items, add-ons and packages you offer.

Yes. The Month by month chart compares add-on revenue in each month of the period with the same month last year, so you can see seasonality and whether a change in offer or price made a difference.

The Intelligence panel turns the numbers into actions with the money at stake where possible: raise the attach rate with a pre-arrival offer, close the gap between channels, bundle best sellers into a stay-longer package, offer a family package, feature your best seller first, check items falling against last year, and ask the team about frequent voids.

Click ✦ AI analysis for What sells, Who buys and when, and Sell more, with 4 to 6 numbered actions: what to offer, to whom, when and how (before arrival, packages, front desk), each with the expected money effect based on your data.

Put your best seller in front of guests before they arrive. In Concierge → Services, list your services with prices (+ Offer it adds your best sellers from Cloudbeds), then offer them in the messages you already send guests before arrival and at check-in. Guests who want one ask, and you add it to the reservation in Cloudbeds. Sales shows whether the attach rate goes up.

Hotelmente could not read the items and add-ons catalog from Cloudbeds. Sales still show, grouped by the name on each charge, but categories and Never sold need the catalog. Check that your items exist in Cloudbeds and click Sync now on this page, which refreshes add-ons and payments.

If your team charges extras as items or add-ons in Cloudbeds, check the period and sync. If extras are sold outside Cloudbeds, for example in a separate restaurant system, or posted as a generic adjustment, Hotelmente cannot see them as extras. Posting them as items on the reservation makes them visible here.

Financial counts extras by the date of the charge within its own period, including charges not linked to a stay, and uses its own date range. Concierge → Sales uses its own period and also relates each charge to the stay to measure who buys. Pick the same dates on both pages to compare them.