Hotelmente AI: what it is

One product that reads your Cloudbeds data and helps you run the hotel and fill it:
- Operations and revenue: reservations and booking pace, dynamic price suggestions, a demand calendar with weak periods, the front desk (arrivals, rooms ready, concierge services and extras sold), who your guests are and your finances.
- Marketing and online presence: your website’s visits and Google positions, your Google and TripAdvisor reviews with AI reply drafts, your competitors’ prices and a head-to-head scorecard, Facebook and Instagram statistics, campaigns and automated posts, and a media folder.

Every page is powered by AI, and Hotelmente is read-only: it never changes reservations, rates or payments in Cloudbeds.

• Ask Hotelmente, the AI assistant (Ask AI in the menu). It answers with your hotel’s own data.
• The Overview (Today at a glance): Today’s moves, the strip of key numbers and a tile per section, plus the Action Center.
• The ✦ AI readings on each page, written in your language.

The Hotelmente AI band of the menu (navy) has: Reservations, Pricing, Calendar, Frontdesk (tabs Reception, Housekeeping and Concierge), Guests, Financial, Website Analytics, Website SEO (tabs Overview, Google search, Keywords, Website health and Website check), Reviews, Competition, Social Media, Media Folder and AI settings. Then come the Hotelmente PAY and Hotelmente FACTURA bands, the Ask AI button and Settings (Account info, Users & team, Help center, Sign out).

AI settings is the one settings page for Hotelmente AI: Cloudbeds, exchange rates, holidays, the AI engine, and the connections to your Facebook Page and Instagram, Google Analytics and Search Console, Google Places and competitor prices.

Click Hotelmente AI in the menu to open its index: one square per section with one quick number each. On every page except Ask AI, the brain button at the bottom right opens Ask Hotelmente.

An owner opens My products on the Hotelmente home and clicks Add to my plan. New sections unlock as soon as the payment goes through.

Each product has its own monthly price, so you pay only for the ones you use. PAY and FACTURA open country by country: if they are not open in your country yet, join the waitlist and keep using Hotelmente AI meanwhile.

Cloudbeds records what happened. Hotelmente AI compares it and tells you what to do about it:
- Every number is set against the same dates last year, and future dates against what was booked at this same point last year (pace), rebuilt from each booking’s creation and cancellation dates.
- Today’s moves rank what needs attention, so you do not have to open ten reports.
- Pricing suggests, date by date, where to raise and where to promote, with the reasons.
- The Calendar adds public holidays in your guests’ home countries.
- Frontdesk shows which arriving guests still have no room ready and what to collect today.
- Financial estimates OTA commission and shows what each channel really leaves you.
- Competition compares your price with your competitors’ on Google Hotels, night by night, and scores you against them head to head.
- Reviews reads every Google and TripAdvisor review and finds what guests praise and complain about.
- Social Media turns weak periods into ready Facebook and Instagram campaigns and can post for you every week.
- AI writes a plain-language reading with recommendations, and Ask Hotelmente answers your own questions.

Cloudbeds stays your system of record; Hotelmente works on top of it.

Independent hotels, lodges, boutique hotels and guesthouses on Cloudbeds, especially small teams without a revenue manager or a marketing person. It helps whoever sets prices and watches the numbers, and whoever watches the competition, fills rooms and answers reviews. It works for any hotel on Cloudbeds, wherever it is.

• A property on Cloudbeds and a Cloudbeds API key with read access, which an owner pastes during setup.
• A subscription to Hotelmente AI: $125/month per property, paid monthly by card through Stripe or with PayPal.
• A browser on a phone, tablet or computer.

Nothing is installed at the front desk. After the first sync, which usually takes a few minutes, every page fills in.

Hotelmente AI works with Cloudbeds today. Using another property system? Tell us from the contact page which one: it helps us decide what to connect next.

Yes. Hotelmente AI works for any hotel on Cloudbeds in any country. Only Hotelmente PAY and Hotelmente FACTURA depend on the country, because they work with local banks and tax authorities.

No. The connection is read-only. It never changes reservations, rates, restrictions or payments. When Hotelmente suggests a new price or a shorter minimum stay, you apply it yourself in Cloudbeds or your channel manager.

The app is in English and Spanish. Each person chooses their language in Account info → Your profile, and the pages, the rule-based advice and the AI analyses follow that choice.

Yes. The app is designed for the phone first. On a small screen a bar at the bottom gives one-tap access to the main pages, with red counters for urgent items, and More opens the full menu. Charts, calendars and tables fit the screen, and wide tables scroll sideways.

Every night Hotelmente brings in everything that changed in Cloudbeds, and once a week it reloads the full two years. When you open the app, it also brings in what changed if the last update is more than 10 minutes old. Managers and owners can click Sync now at the top of any page to refresh the data behind that page right away.

About two years back plus everything already booked ahead. That way every date in the past 12 months can be compared with the same weekday a year earlier, and every future date with what was on the books at this point last year.

Yes, but the comparisons with last year stay empty or show a dash until there is a year of history. On-the-books occupancy, channels, booking window, length of stay, add-ons, the Action Center and Financial work from your first months. Pace and the demand forecast get sharper as history builds up.

Everyone you invite to the hotel in Users & team:
- Owners and managers see and use everything, including Sync now, pricing settings and commission rates.
- Viewers (Solo lectura) see every page but cannot change anything. They can still mark actions done or dismiss them.

Only owners manage the Cloudbeds connection, billing and the team.

Each property has its own connection and data. Click the property name at the top right of the app: the drop-down lists your properties (pick one and every page switches to it), Property info and Add a property. Owners add properties themselves in Account info → Properties, and packs of 5 or 10 properties get a discount on every product.

By default in US dollars, converted with daily exchange rates. You can switch to your Cloudbeds currency or to euros in AI settings, under Exchange rates (Show money in). The choice applies to the whole hotel.

The first sync with Cloudbeds has not finished, or has not started. If you are an owner or manager, click Sync Cloudbeds now on that screen; the first sync usually takes a few minutes and pages fill in when it ends. If the button asks you to connect Cloudbeds first, an owner connects it in AI settings.

No. The AI engine, public holidays, exchange rates, Google Places for competitors and ratings, and competitor prices from Google Hotels are run by Hotelmente and appear in AI settings under Included with Hotelmente. You only connect what belongs to your hotel: Cloudbeds, your Facebook Page and Instagram, and Google Analytics and Search Console by adding Hotelmente’s email as a reader. If a service shows Being set up by Hotelmente, it switches on by itself.

When your Hotelmente AI subscription ends, its sections lock. Your account, settings and synced data stay in Hotelmente until an owner deletes them, so if you subscribe again everything is still there. Nothing in Cloudbeds is affected either way.

No. Each product works on its own. Hotelmente PAY lets guests who book direct on your website pay through your own bank: Hotelmente PAY bridges the transaction between Cloudbeds and the bank and records the result in Cloudbeds. Hotelmente FACTURA issues electronic invoices for the payments you choose, such as direct bookings, Hotelmente PAY, Booking.com or Expedia, and does not need Hotelmente PAY either. Both depend on your country, because they work with local banks and tax authorities, and they use the same Cloudbeds connection when you add them.