Financial: revenue and OTA commission

The page opens on the current month. Use ‹ and › or the month selector to move month by month, the quick buttons (This month, Last 30 days, Last 90 days, Next 90 days, Last 12 months, This year, Last year, Next 12 months, All data), or Custom dates with From, to and Apply. The same period applies to the whole page.

By stay date: each night of a reservation adds its nightly room rate to that night’s date, for active reservations only. It excludes taxes and extras. Periods that include future dates show revenue already booked, marked as on the books, and the headline splits what was earned so far from what is already booked.

• Room revenue for the period, against the same dates last year.
• You keep: room revenue minus estimated OTA commission, and its share of revenue.
• OTA commission: the estimated commission and its share of revenue.
• Average rate (ADR), against last year.

• Room-nights sold, against last year.
• Net average rate: what you keep per night after commission.
• Occupancy and RevPAR.
• Add-ons charged in the period, with a link to Frontdesk → Concierge → Sales.
• Cancellation & no-show fees kept from cancelled stays.
• Commission recorded in Cloudbeds, when your channels post it, next to Hotelmente’s estimate.
• Payments received, with the taxes posted.

Cloudbeds does not store what each OTA charges you, so Hotelmente starts from typical levels and marks them est.:
- Booking.com 15%.
- Expedia group sites 18%.
- Airbnb 3% (split fee).
- Vrbo 8%.
- Agoda and Priceline 15%.
- Travel agents 10%.
- Any other OTA 15%.
- Website, booking engine, walk-in, phone, email and other direct channels 0%.

Every contract is different, so replace them with your real rates.

In the Channels table, type your rate in the Commission % column for each channel (0 to 50, in steps of 0.5) and click Save commission rates. The est. mark disappears and every figure on the page is recalculated. Owners and managers can do this.

For channels where the OTA collects payment, some hotels load the net amount (what they receive) in Cloudbeds instead of the full price. Tick net for those channels so Hotelmente does not subtract commission a second time, then click Save commission rates.

When your channels post commission in Cloudbeds, the Commission recorded in Cloudbeds tile shows it next to Hotelmente’s estimate. If they differ by more than about 15%, the Intelligence panel asks you to check the rates in the Channels table. Adjust them until the estimate matches reality.

Each day is coloured by room revenue: darker means more money. Dashed days are future stays already booked. Hover a day for revenue, what you keep and commission, room-nights, occupancy, ADR, extras, the same day last year and the top channel. Each month header shows its total against last year; click a month name to zoom into it.

Two places. The chart shows, as stacked bars, what you keep, OTA commission and extras: day by day for periods up to about 3 months, month by month for longer ones. The Month by month table at the bottom lists room revenue, change against last year, commission, what you keep, extras, room-nights, occupancy and ADR for each month; click a month to zoom in.

A card per channel with its revenue, share, what you keep and net ADR, and a table with who collects payment (hotel or OTA), room-nights, revenue, commission rate, commission, what you keep, ADR and net ADR. Net ADR is the fairest way to compare a direct booking with an OTA booking.

Click a channel card or its name in the table. The whole page filters to that channel, a chip shows its name and a detail panel appears: stays, cancellation rate, how far ahead it books, average stay, its commission rate, and charts of booking window, length of stay and guest countries. Click ✕ All channels to go back.

Yes. Room types shows revenue per room of each type, occupancy and ADR. How much each room made lists every physical room, best first, with revenue, nights sold, occupancy, ADR and RevPAR. Room-nights without a room assigned in Cloudbeds are not included, and the page tells you how many there are.

The average room revenue per calendar day for each weekday in the period, with ADR and occupancy. It shows which days carry the week and which are worth a midweek offer or a local rate.

Open balances in Cloudbeds right now:
- Unpaid after checkout: stays where the hotel collects that checked out in the last 12 months and still show a balance. Check those folios for missing payment postings or real debts.
- OTA-collect to receive: checked-out stays where the OTA collects that still show a balance, such as virtual cards not yet charged or payouts not reconciled.
- Next 90 days prepaid: how much of the stays booked for the next 90 days is already paid.

Payments recorded in Cloudbeds in the period, grouped by payment method as named in Cloudbeds, such as cash, card or bank transfer. Refunds and voided payments are not counted as received. It includes every payment in Cloudbeds, whoever collected it.

No. QuickBooks is not one of the connections a hotel sets up in Hotelmente, and nothing is read from your QuickBooks company. Financial works from your Cloudbeds data: revenue by month and channel, OTA commission and what you really keep, extras, taxes and payments. Your accountant keeps using QuickBooks for costs, profit and tax.

Hotelmente does not connect to accounting software. Everything on the Financial page works from your Cloudbeds data, and your accountant keeps working in the software you use today.

Yes. For the period and channel you choose, click ✦ AI analysis for Where the money comes from, Leaks and risks, and What to do, with 4 to 6 actions and their expected money effect. The AI is told that commission figures are estimates from the rates you set.

Financial is an operating view from Cloudbeds: room revenue by stay date, before taxes, with estimated commission. Accounting books revenue and costs by its own rules and dates, includes all your costs and may use other exchange rates. Use Financial to decide on channels, prices and collections, and your accountant’s figures for tax and statements.

Yes. Financial reads every reservation and payment recorded in Cloudbeds, whoever collected it: OTA, card terminal, cash, transfer or Hotelmente PAY. The Hotelmente PAY pages, when you use that product, show only the payments that went through Hotelmente PAY.

Click Sync now at the top of the Financial page: it refreshes payments and reservations changed since the last sync. Balances under Money owed to you reflect Cloudbeds as of that sync.