Hotelmente help center
Pricing suggestions
The price calendar, the rules behind each suggestion, the last-12-months view and how to apply a suggestion in Cloudbeds.
20 questions
Open this page in Hotelmente →What are the two views on the Pricing page?
- Next 6 months: what to charge → (the default): a suggestion for every date, the price calendar, charts against last year and the dates that need action.
- ← Last 12 months: what worked: how each night did against the same weekday last year, what each price level achieved and which nights sold out too early.
What is “your price” on this page?
For each date, the lowest standard rate loaded in Cloudbeds that is above zero, ignoring derived rates. It stands for the price a guest sees first. “Last year achieved” is the average rate you actually got on the same weekday last year.
What do Raise price, Promote, Hold firm and On track mean?
- Raise price: the date is filling fast. The suggested price is 10% higher, or 15% when 90% or more is booked.
- Promote: the date is close and still low. The advice is an offer or package; the calendar shows a price 15% lower as a reference.
- Hold firm: bookings are slow, but last year this date sold out, so keep the price and let demand arrive.
- On track: nothing to change.
What exact rules decide each suggestion?
The rules are simple on purpose, so you can check them:
- Raise price: 85% or more booked with at least 3 days to go, or 60% or more booked, ahead of last year by at least a tenth of your rooms and at least 14 days out.
- Promote: under 30% booked, behind last year by a tenth of your rooms and 45 days out or less; or under 20% booked and 21 days out or less.
- Hold firm: last year finished 80% or more full, today is under 50% and the date is more than 30 days away.
- Everything else: On track.
How do I know why a date got its suggestion?
Hover over a day in the price calendar, or tap it on a phone, to see your price and the suggested one, how much is booked, what was booked at the same time last year, how last year finished, last year’s average rate, the minimum stay and the reasons, including holidays in guest countries. The Why column of Dates that need action lists the same reasons.
How do I read the price calendar?
Price calendar, next 6 months shows every date coloured by its suggestion: Raise price, Hold firm, On track or Promote. The number in each day is the suggested price, or your current price when no change is needed. Amounts over 1,000 are shortened, for example $1.2K.
How do I promote dates from the calendar?
Click the dates you want to fill; they stay selected. A bar shows how many dates you picked. Click Promote → and Social Media opens a ready Facebook and Instagram campaign for that range, with an offer, a photo and the texts. Clear removes the selection. Under Quick promotions, one-click buttons open the biggest runs of weak dates the same way.
What do the two charts under the calendar show?
- Your price vs last year: your current lowest standard rate for each date against the average rate you achieved on the same weekday last year. Dates where your line sits below last year’s while demand is strong are the first to raise.
- Booked vs same time last year: occupancy on the books, what was booked at the same point last year, and how last year finished.
What is the Dates that need action table?
Up to 60 dates whose suggestion is not On track, soonest first: date, days out, booked, pace against last year in rooms, your price, the suggested price, the action and why. It is the list to work through when you update rates in Cloudbeds.
What are short gaps between bookings?
One- or two-night holes between two bookings in the same room in the next 60 days. They are hard to sell with a minimum stay. Allow shorter stays on those dates or offer them at a small discount. Only reservations with a room assigned are counted.
Does it take minimum stays and restrictions into account?
Yes. When a date needs demand and has a minimum stay of 3 or more nights, or is closed to arrival, the reasons say so, because the restriction may be what blocks bookings. Relaxing it to 1–2 nights is often the cheapest way to pick up bookings.
How do I read the last-12-months calendar?
Where you did better or worse than last year colours each night by revenue per available room against the same weekday last year: 20% or more worse, 5–20% worse, about the same, 5–20% better, or 20% or more better. The number is the average rate you achieved. Hover a day to see occupancy, rate and RevPAR for both years.
What are price levels (rate bands)?
Hotelmente sorts the nights you sold in the last 12 months by the average rate you got and splits them into 5 equal groups. For each band you see its occupancy and RevPAR. If your highest band still filled as well as mid-range prices, there is room to push rates on strong dates; if your cheapest nights stayed empty, deeper discounts are unlikely to help. It needs at least 25 sold nights.
What does “Sold out early: likely underpriced” mean?
Nights that reached 90% occupancy or more where at least three quarters of your rooms were booked 30 or more days ahead. Selling out that early usually means the price was too low. Next year, raise those dates early and lower the price only if pace is slow.
What are the best and worst nights and the best-earning rate?
Best nights and Worst nights vs last year list the eight nights with the biggest rise and fall in revenue per available room against the same weekday last year. The best-earning rate at the top is the rate band with the highest RevPAR: the price range where you earned most per room.
Does Hotelmente change my rates in Cloudbeds?
No. Suggestions only. Hotelmente never changes rates, restrictions or availability in Cloudbeds or your channels. Decide which suggestions to follow and change the rates yourself in Cloudbeds or your channel manager; the next sync brings the new prices back into the calendar.
What does the AI analysis add on Pricing?
Click ✦ AI analysis to get What the last 12 months show, Next 6 months (where to raise, where to promote, restrictions to change) and Pricing rules to adopt, with 4 to 6 concrete rules you can reuse every season. It reads the same numbers as the page; it is not a separate price engine.
Does it use competitor prices?
The date-by-date suggestions come from your own data: bookings, pace against last year, how last year finished, minimum stays and holidays in your guests’ countries. Competitor prices sit next to them:
- Select dates in the price calendar and click Check competitor prices. Hotelmente checks Google Hotels for the first night and shows your price, each competitor’s price or Sold out, and the market median. It uses one search plus one for each competitor missing from Google’s results, from the monthly search budget.
- Competition → Prices compares you with your competitors for any dates you choose and for the seasons ahead.
Competitor prices are part of Hotelmente AI.
Use both together: a date marked Raise price where most competitors are sold out is a good candidate to raise; a date marked Promote where you are far above the market may just need a lower price.
Some dates show no price. Why?
The date has no standard rate above zero loaded in Cloudbeds for the coming months, or only derived rates. Load or extend your rates in Cloudbeds and click Sync now on Pricing, which refreshes rates and reservations.
How often are the suggestions updated?
Every time the data syncs: every night, when the app is opened after a while, and whenever someone clicks Sync now on the Pricing page. A suggestion changes as soon as bookings or rates for that date change.
Still need help?
Write to us and tell us what you were trying to do. The right team will answer by email.