Overview and Action Center

Open it with Today at a glance → under the Ask AI box. From top to bottom:
- A greeting with your first name and one line on the next 30 days: how much is booked and whether it is behind, level with or ahead of last year. It counts as behind when bookings are more than 3 points below the same point last year, and ahead when they are more than 3 points above.
- Today’s moves: up to 3 big moves, each with one button.
- A slim line of key numbers: Tonight, Next 30 days, On the books and ADR.
- Highlights: one tile per section with its main number, and a red dot when it has something to do.
- See all actions (…) →, when there are more actions than moves. It opens the Action Center with the full list.

When nothing is urgent, the moves are replaced by “All clear. Nothing urgent right now.”

Hotelmente takes the open Critical, Must do and Opportunity actions and ranks them by how urgent they are and roughly how much money is at stake. A new low review to answer always comes first. It keeps one move of each kind, or two when they are different weak periods to fill, so you get up to three different things to do. Each move is worded as an action, for example Lower your price 15% for Oct 12 – Oct 16, Raise Nov 3 – Nov 9: about +$840, or Collect $1,200 in unpaid balances.

The button acts directly: Promote now or Create the offer opens Social Media with a ready campaign for those dates, Collect opens what is owed and Reply now opens Reviews. See the dates and See the gaps open the action sheet, which also opens when you click anywhere else on the move.

Tonight, in the line of key numbers on the Overview, is the share of your rooms occupied by active reservations for tonight’s date: occupied rooms divided by the total rooms in Cloudbeds.

The occupancy already on the books for the next 30 nights, starting tonight. The small arrow next to it compares it, in percentage points, with what was on the books for the same 30 nights at this same point last year. That comparison is called pace.

Room revenue already booked for the next 12 months, from the nightly rates of active reservations. It does not include taxes or extras. The arrow compares it with the room revenue that was on the books for the same dates at this point last year.

ADR is the average daily rate: room revenue divided by the room-nights sold. On the Overview it uses the last 30 nights and compares them with the same 30 nights last year. It is the room rate only, before taxes and extras.

One tile per section, each with its main number and one short line:
- Reservations: booked for the next 30 days, against last year, and arrivals today.
- Pricing: dates to raise, about what that is worth, and dates to promote.
- Calendar: weak periods ahead and the next one.
- Financial: room revenue in the last 30 days and unpaid balances.
- Social Media: campaigns ready to approve, scheduled and published in the last 30 days.
- Reviews: your Google rating and new low reviews to answer.
- Hotelmente PAY and Hotelmente FACTURA, when they are active.

A red dot means the section has something to do. Click a tile to open that page.

The Action Center is its own page: open it with See all actions on the Overview. It collects the must-dos from every page into one list, most urgent first: weak periods from the Calendar, today’s operations, pricing, reservations for the next 30 days, financial leaks, add-ons, low reviews and setup steps. When the same topic appears on several pages it is shown once. It refreshes with new data every day, and the owner brief is at the bottom.

• Critical: act now. For example a weak period that starts within 30 days, a new low Google review or a failed sync.
• Must do: a problem to fix soon, such as bookings behind last year, a weak period 31 to 90 days away, or OTA dependence.
• Opportunity: money you can gain, such as dates to raise or a weak period more than 90 days away to plan early.
• Good news and FYI: things going well and useful facts. They are kept apart so they never hide an action.

Each card shows its level, the area and page it comes from, a New tag during its first day and a half, and sometimes the money at stake. Then a short title, the explanation with the numbers behind it, and buttons: one that says what is behind it, such as See 4 dates →, Promote 2 periods → or See who owes →, then ✓ Done and Dismiss 7 days. The title and that first button open the action sheet.

The action moves to the done list, the progress bar at the top of the Action Center moves forward and the red counter in the menu goes down. It stays done even if the numbers in it change a little later. Everyone on the team sees the same status. Good news and FYI items have no Done button because there is nothing to do.

It hides the action for a week, for example when you have decided to wait. After 7 days it comes back if the situation is still true. Use it for things you are not acting on now, and ✓ Done for things you handled.

Yes. Open the page the action comes from (the area is shown on the card), click Show … done / dismissed under its Intelligence list and click Reopen. The action goes back to the open list, on that page and in the Action Center.

The Action Center shows the 6 most urgent first to keep the list short. Click Show all … actions to see the rest, and Show fewer to fold it again. Good news and FYI items are in their own section below; open it to read them.

They count open Critical and Must do actions for each page, so you see where attention is needed without opening it. On a phone the same counters appear on the bottom bar. They go down as you mark actions done or dismiss them.

The action sheet opens, from the bottom on a phone and from the side on a computer. It says why the action matters and what to do, then lists the concrete items behind it, each with its own numbers and button:
- Weak periods: dates, nights, room-nights free and Promote →, which opens Social Media with a ready campaign for those dates.
- Short gaps between bookings: the rooms and Promote this gap →.
- Dates to raise: current and suggested price and what it is worth, with Copy new prices and Open these dates in Pricing.
- Long minimum stays: the change to make, with Copy dates.
- Unpaid balances: each stay and what it owes, with Collect with Hotelmente PAY when PAY is active.

Click a date to open it in Pricing or on the Calendar. ✓ Done and Dismiss 7 days are at the bottom. The same sheet opens from the summary lines at the top of each page and from Today’s moves.

Hotelmente never changes rates in Cloudbeds: for prices and minimum stays the sheet tells you what to change, and you change it in Cloudbeds.

No. It means there is nothing Critical, Must do or Opportunity open right now. The list is rebuilt with every data update, so new items appear as soon as the numbers call for them.

It is a setup step that unlocks more of Competition. The item appears while no competitor is chosen in Competition → Prices → ⚙ My competitors. Once you do it, or dismiss it, it goes away.

In the Owner brief (AI) panel at the bottom of the Action Center, click ✦ Write my brief. The AI writes a two-sentence headline, then Past, Present and Future with up to three points each, and Do this week with 3 to 5 concrete actions, each citing a number from your data. It takes under a minute.

The brief is saved and everyone on the team who reads the same language sees it until someone clicks ✦ Refresh brief.

Once a week works well, for example on Monday morning before a team meeting, or after a big change such as a group booking. The brief does not refresh by itself, so check the date and time next to it.

A few usual reasons:
- Hotelmente counts active reservations only (confirmed, not confirmed, checked in, checked out) and divides by your hotel’s room count from Cloudbeds, without subtracting rooms blocked or out of service on a given night.
- The data is as of the last sync: a booking made a minute ago appears after the next update or Sync now.
- Day-use or reservations without nightly dates may be counted differently.