AI analysis and how the AI works

No. There are two layers:
- Rule-based advice: the Action Center, the Intelligence lists and the price suggestions come from transparent rules applied to your numbers, such as “85% booked with 3+ days to go → raise”. They run on every sync, cost nothing extra and are the same every time for the same data.
- AI writing: when you click a button such as ✦ AI analysis or ✦ Write my brief, an AI model reads the same numbers and writes a plain-language reading with recommendations.

• Ask AI and every page: Ask Hotelmente, the assistant that answers your questions.
• Action Center: the owner brief.
• Reservations, Pricing, Financial and Concierge → Sales: ✦ AI analysis in the Intelligence panel.
• Frontdesk → Reception, Guests → Guest profile, Website Analytics, Website SEO and Social Media: a ✦ AI reading of the numbers with what to do.
• Website SEO → Keywords: keywords to go after. Competition → Head to head: where you win and lose.
• Social Media: the texts of each campaign and automated post, in English, Spanish or both.
• Reviews: themes, translations and reply drafts for Google and TripAdvisor reviews.
• Property info and Media Folder: AI room profiles, photo tags and captions.

Only what the task needs, at hotel level: totals such as occupancy, rates, revenue, pace, channel mix, booking-window and length-of-stay counts, weekday figures, guest countries as counts, and the findings of the rules. For reviews, the public review text; for photo tags, the photo; for social media posts and campaigns, your hotel’s public profile, the rooms on offer, the dates, the offer price and the photo’s tags; for messages, the template text and your hotel’s name and city; for Ask Hotelmente, your question and the hotel-level figures its tools return. It never receives guest names, emails, phone numbers or any API key.

Claude, from Anthropic, listed in AI settings as AI engine (Claude) under Included with Hotelmente. Hotelmente runs it for every hotel: there is no key to add and no separate bill.

When someone clicks an AI button or asks Ask Hotelmente a question, when an owner or manager opens Social Media → Create & schedule and no campaign drafts were prepared in the last 24 hours (then it writes the texts for up to 3 campaigns, which takes about a minute), and when automated posts are prepared a few days before their time. It publishes on its own only the automated posts you set to Fully automatic; it never changes anything in Cloudbeds. An analysis takes about 30 seconds and the owner brief under a minute.

Yes, per page, per period and per language. An AI analysis on Reservations, Pricing, Financial or Concierge → Sales stays on the page for the rest of the day, so the team sees the same reading; the next day, click ✦ AI analysis again for a fresh one with new data. The owner brief stays until someone refreshes it.

In the language each person chose in their profile, English or Spanish (neutral Latin American Spanish with usted). Analyses are saved separately per language, so an English-speaking owner and a Spanish-speaking manager each read their own. Review replies follow the review’s language when you use Spanish.

Each analysis has headed sections, for example Key patterns, Why it is happening and What to do. Long analyses are folded: click Read more ▾ to open them and Show less ▴ to fold them. The date and time it was written are shown at the top.

Yes. Each recommendation has a checkbox to mark it done and a ✕ to dismiss it for 7 days; ✕ turns into undo. A counter at the top shows how many are done. The status is shared with your team and stays even when the analysis is refreshed with the same recommendation.

The numbers it cites come from your Cloudbeds data as of the last sync, and it is instructed to use only the data given and never invent numbers, and to mark explanations as likely rather than certain. Still, it can misread context it does not have, such as a renovation, a local event or a contract. Treat its analysis as a well-informed second opinion and check the figures on the page before acting.

Hotelmente suggests; you decide. The AI does not change anything in Cloudbeds, does not reply to reviews and does not send emails to guests. It writes drafts for you to review and edit, and anything public asks you to confirm first. The one exception is what you choose yourself: an automated weekly post set to Fully automatic is written and published at its time, and you can still see, edit, swap or skip it before.

For each request Hotelmente sends the AI provider only the hotel-level figures that task needs, over an encrypted connection, and never guest contact details or keys. The written result is saved in your hotel’s own space in Hotelmente. If your company needs more detail for a privacy review, write to us from the contact page.

AI writing varies a little each time, even with the same data, the way two advisors would phrase things differently. The numbers underneath are the same. If the data changed since the last analysis, for example after a sync, the reading changes too.

Nothing on your side. The AI engine is run by Hotelmente; that link appears while the service is being set up for your account. Rule-based advice keeps working meanwhile, and the AI buttons appear when it switches on.

The AI service did not answer in time. Wait a minute and click the button again. Your data and the rule-based advice are not affected. If it keeps happening, write to us from the contact page.

Owners and managers can use Ask Hotelmente, run AI analyses and readings, write the owner brief, draft posts and replies, and tag photos. Viewers read the saved analyses and briefs, and can tick recommendations done or dismiss them.

No. The AI features come with Hotelmente AI ($125/month per property), and there is no per-use charge.

• Sync first, so the AI reads current data.
• Pick the period that matches your question: next 3 months to plan, last 12 months to learn.
• Read Why it is happening as hypotheses and check them with your team.
• Turn the What to do list into ticked actions, and review them in a week.
• Use the owner brief as the agenda for a short weekly meeting.