Ask Hotelmente, the AI assistant

The AI assistant of Hotelmente, shown with the Hotelmente brain logo. It comes with Hotelmente AI. You ask a question about your hotel in your own words, by typing or speaking, and it answers from your own data: the same numbers the pages of your products show. It only answers with the data of the products your hotel has. When it helps, the answer includes a small chart and buttons that open the right page. It works like a trusted revenue manager: short, direct answers that lead with what matters.

In two places:
- Ask AI, the button with the Hotelmente logo in the menu (the logo at the top opens it too). It is a full page with a big box, suggested questions and a More questions… menu, and it is where the app opens. Under the box, Today at a glance → opens the Overview.
- On every other page, the brain button with the word Ask at the bottom right. It opens the assistant in a window over the page; close it with × or by clicking outside.

Both share the same conversation during your visit, so you can start on Ask AI and keep asking from Pricing.

Three ways:
- Type it in the box and press Enter or click Ask. Shift+Enter adds a new line.
- Click one of the suggested questions, or pick one from More questions….
- Click the microphone and say it.

While it works you see what it is doing, for example Checking every section…, Looking at your prices… or Comparing with your competitors…, and the answer appears as it is written.

Click the microphone 🎙 next to the box. The first time, your browser asks for permission to use the microphone: allow it. Speak your question; the words appear in the box as you talk, and when you stop, the question is sent. Click the microphone again to stop listening without sending.

It listens in the language of your app, English or Spanish. Voice uses the speech recognition built into the browser, available in Chrome, Edge and Safari. In browsers without it, such as Firefox, the microphone button does not appear and you can type instead.

• What are the 3 things I need to take care of today?
• How am I doing against my competitors?
• How is this month going compared with last year?
• Which dates should I promote?
• What should I charge next weekend?
• Where do my guests come from, and when?
• How are my reviews?
• How much am I paying the OTAs in commission?
• Which channels bring the most cancellations?
• What should I do about the next weak period?

A few appear as buttons next to the box and the rest are under More questions….

It looks up your data with read-only tools, one for each area of Hotelmente (it only uses the areas of the products your hotel has):
- Today’s priorities: the open to-dos from every section, ranked, and the three moves of the Overview.
- Performance: occupancy, room-nights, revenue, average rate, RevPAR, bookings, cancellations, booking window and length of stay for today, the last 7, 30, 90 or 365 days or the next 7, 30, 90, 180 or 365 days, each against the same period last year, with the channels.
- Pricing dates: for any future dates (the next 60 days by default), occupancy on the books, last year, your rate and Hotelmente’s suggestion and suggested price.
- Weak periods: the low-demand stretches ahead, the room-nights unsold, the date to promote by and whether a campaign is ready.
- Competitors: their Google ratings and their prices against yours from your last comparison in Competition → Prices and the seasons ahead.
- Guests: countries, group sizes, couples, families, groups and solo travellers by month, over the last 12 months.
- Money: room revenue, OTA commission, what you keep and payments by channel and month, and the balances still to collect.
- Reviews: your Google rating, your recent reviews and how many low ones still need an answer.

When a picture helps, for example a trend over the months or a comparison between channels, the answer ends with a small bar or line chart drawn from the numbers it looked up. When there is something to do, it adds numbered buttons, up to six, each opening the right page of Hotelmente: the Social Media campaign for a weak period, the Pricing calendar on the dates to raise, Reviews for a review to answer, Financial for balances to collect. Buttons only lead to pages inside Hotelmente.

Yes. Under each answer, click 🔊 Read aloud and your browser reads it with its own voice, in the language of your app. It is handy on the phone or while you walk the property.

Yes. It remembers the conversation of your visit, the last six questions and answers, so you can ask “and last year?”, “show it in a chart” or “what about weekends only?”. The conversation is not saved: when you reload the page or sign out, it starts fresh.

Besides the suggested ones, for example:
- Should I raise my price for the week of December 28?
- Compare occupancy month by month with last year in a chart.
- Which competitor is cheapest next weekend, and by how much?
- How many families stayed with us in July, and from which countries?
- Which channel had the highest cancellation rate in the last 90 days?
- How much did Booking.com cost me in commission this month?
- What should I post about for the weak period in May?
- Which low reviews still need a reply?

It sees hotel-level numbers only: totals and counts such as occupancy, rates, revenue, channels, guest countries and group sizes, your prices and your competitors’, and the public text of your reviews. It never sees guest names, emails or phone numbers, and never sees any API key. Your question and the figures it looks up are sent to the AI engine over an encrypted connection.

No. It cannot change prices, bookings, restrictions or settings, publish posts, send emails or reply to reviews. It tells you what to do, with the numbers behind it, and its buttons take you to the page where you act. Prices are always changed by you in Cloudbeds or your channel manager.

In the language of your app, set in Account info → Your profile: English, or neutral Latin American Spanish with usted. If you write your question in another language, it usually answers in that language.

The numbers come from your data as of the last sync, through the same calculations as the pages, and the assistant is told never to invent numbers, dates or names. When the data is not there, it says so and tells you where to get it, for example to compare prices in Competition first. Like any AI, it can misread a question or lack context it does not have, such as a renovation or a group contract: check the figures on the page before a big decision. Click Sync now first when you need up-to-the-minute numbers.

AI analysis and the owner brief are written readings of one page or of the whole hotel: you click, and the AI writes a fixed structure that is saved for the team. Ask Hotelmente answers the question you ask, right away, can look across every section in one answer, and adds charts and buttons. Its conversations are not saved.

Owners and managers can ask questions. People with the viewer role (Solo lectura) cannot send questions to the assistant.

Nothing. The AI engine is run by Hotelmente, and that message appears while it is being set up for your hotel. The box fills with suggested questions as soon as it is on. Everything else in the app works meanwhile.

Up to three questions can be answered at the same time for each hotel, for example when several people on your team ask at once. Wait a moment for an answer to finish and ask again. If an answer shows an error, ask again; if it keeps happening, write to us from the contact page.

No. Ask Hotelmente comes with Hotelmente AI, and there is no charge per question.