Frontdesk: reception

From top to bottom:
- Today: arrivals today (and how many tomorrow), departures today and how many still owe money, what to collect today from arrivals and departures, and requests for the next 14 days.
- How the desk is doing (✦ AI): staffing and service advice.
- Arriving today and Arriving tomorrow: a card per reservation.
- What guests ask for, When guests really check in and out, Busiest days at the desk, Bookings made at or by the desk, No-shows and late cancellations, and Money to collect.

The headline says how many arrivals still have no room assigned or no room ready.

The room or rooms assigned (or No room assigned), the reservation number, nights, adults and children, and the channel. Then chips: Assign a room, Room ready or Room not ready (from Housekeeping), To collect with the amount or Paid, No card on file when there is a balance and no card, and the kinds of request found in the reservation’s notes. Red means act before the guest arrives.

On purpose. Guest names stay in Cloudbeds: each card shows the reservation number, which you use to open the reservation there. Hotelmente does not store names, emails or phone numbers.

It reads the notes of the next 14 days of arrivals and sorts them, by keywords in English and Spanish, into kinds: Airport transfer, Early check-in, Late check-out or late arrival, Celebration (birthday, anniversary, honeymoon), Diet or allergy, Crib or baby, Bed type, Room preference (view, floor, quiet), Parking and Tours, spa or restaurant. Only the kind is kept, never the note. When a note does not match any kind, the card says Has a note: read it in Cloudbeds. What guests ask for counts each kind, so you can prepare transfers, cots or a cake in time.

Three places: To collect today at the top adds up the balances of today’s arrivals and departures; each arrival card shows To collect with its amount, and No card on file when there is no card to charge; and Money to collect, at the bottom, counts the arrivals of the next 7 days that still have a balance and the total amount. Hotelmente never charges anything: you collect in Cloudbeds, or with Hotelmente PAY when you use it.

Every 5 minutes Hotelmente reads each room’s status in Cloudbeds. When a room turns occupied, that is a check-in; when it turns empty, a check-out. When guests really check in and out shows them by hour, with how many came before your check-in time and how many left after your check-out time. It builds from the day you start, and it needs your team to mark check-in and check-out in Cloudbeds.

For the period you choose (30 days, 90 days or 12 months):
- Busiest days at the desk: the average arrivals and departures for each weekday, so you can plan shifts.
- Bookings made at or by the desk: same-day bookings, walk-ins and bookings that did not come from OTAs, by source.
- No-shows and late cancellations: by channel; late means cancelled within 48 hours of arrival.

Click Analyze with AI and, in about 20 seconds, the AI reads the numbers of this tab and writes, in your language, a short reading with staffing and service advice: for example which days need an extra person at the desk, which requests to prepare for, or which channel’s no-shows call for a deposit. It receives totals only, never guest names.

Today’s and tomorrow’s arrivals and departures are read live from Cloudbeds and kept for about 10 minutes, and the page shows the time of the last update. Room status comes from Housekeeping every 5 minutes. The patterns use your synced reservations.

No. Frontdesk is read-only: it tells the desk what needs doing and why, and your team does it in Cloudbeds, where the reservation, the room and the payment live. Assign a room, check in, check out and collect in Cloudbeds; Hotelmente shows the result within minutes.